Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Xavier Thao

Marysville,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

1
1
year of professional experience

Work History

Shift Lead

Walgreens
10.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Responsible for keeping the store keys for the opening and closing of store without Store Manager when necessary.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Performs customer refunds, order voids, and product returns, and cash drops to the safe, and make change available to cash registers as requested.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Trained and mentored new employees to maximize team performance.
  • Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Responded to and resolved customer questions and concerns.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

High School Diploma -

Lindhurst High School
Olivehurst, CA
06.2019

Skills

  • Operations Management
  • Employee Training
  • Industry expertise
  • Team leadership
  • Effective communication
  • Problem-solving abilities
  • Inventory management
  • Customer Service Management
  • POS System Operation
  • Cash Handling
  • Quality Inspections
  • Team Supervision

Affiliations

  • E-Commerce
  • Music Production
  • Reading
  • Physical & Mental Health

References

References available upon request.

Timeline

Shift Lead

Walgreens
10.2022 - Current

High School Diploma -

Lindhurst High School

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Xavier Thao