Summary
Work History
Education
Skills
Timeline
Generic

Xavier Thao

Plumas Lake

Summary

Versatile sales and customer experience professional with strong capabilities across communication, lead generation, CRM management, and customer support. Experienced in high-volume outreach, strategic rapport building, value-based selling, and problem-solving. Able to operate effectively in sales, service, and client-facing environments. Skilled in identifying customer needs, improving satisfaction, and contributing to team performance.

Work History

Delivery Helper

Amazon DSR2 - Extended Express
Roseville
11.2025 - Current
  • Assisted drivers with loading packages into delivery vehicles.
  • Ensured timely and accurate package deliveries to customers.
  • Maintained a clean and organized delivery area.
  • Collaborated with team members to optimize delivery routes.
  • Followed safety protocols while handling packages and equipment.
  • Ensured timely completion of deliveries within designated areas.
  • Maintained accurate records of all deliveries made.
  • Communicated with customers regarding delivery times and details.

Outside Sales Representative

Race Communications
Yuba City
  • Managed 40-80+ daily customer interactions through door-to-door outreach, cold calling, and follow-ups.
  • Built strong relationships with homeowners through value-based communication and objection handling techniques.
  • Executed consultative sales strategies to qualify clients, uncover needs, and present tailored fiber-optic solutions, driving increased customer conversions.
  • Developed a deep understanding of product offerings, allowing for detailed explanations tailored to each homeowner's needs.
  • Proactively generated leads by implementing a consistent, targeted approach in assigned neighborhoods, resulting in a steady pipeline of prospective clients.
  • Leveraged CRM tools for detailed tracking of leads, follow-ups, and sales metrics, enhancing efficiency and ensuring accurate reporting.
  • Delivered clear technical explanations of fiber systems to increase customer confidence and reduce post-sale drop-off.

Shift Lead

Walgreens
Yuba City
  • Led shift operations by coordinating team workflow, resolving escalated customer concerns, and ensuring smooth store performance.
  • Maintained daily operational accuracy through cash management, inventory tracking, and quality-control checks.
  • Responsible for obtaining a copy of the store keys for the opening and closing of store when the Store Manager was not present.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Performs customer refunds, order voids, and product returns, and cash drops to the safe, and make change available to cash registers as requested.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Full-time

Education

High School -

Lindhurst High School
Olivehurst

Skills

  • Cash Handling
  • CRM Systems
  • Customer support
  • Digital & Physical Marketing
  • Effective communication
  • Inventory management
  • Leadership
  • Lead Generation
  • Market Research
  • Merchandising
  • Objection Handling
  • Problem-solving abilities
  • Product Knowledge
  • Rapport-Building
  • Relationship Building
  • Shift management
  • Team Supervision
  • Upselling & Cross-Selling
  • Value proposition
  • Sales strategies
  • Team coordination
  • Attention to detail
  • Time management
  • Analytical skills
  • Adaptability

Timeline

Delivery Helper

Amazon DSR2 - Extended Express
11.2025 - Current

Outside Sales Representative

Race Communications

Shift Lead

Walgreens

High School -

Lindhurst High School

Similar Profiles

CREATE PROFILE
Xavier Thao