Xavier Thomas Johnson
Serene Health
San Diego ,CA
1
Certification
8
years of professional experience
Work History
Security Officer
1 Year- Communicates schedule availability to leadership in a proactive manner.
- Emergency department
Officer must be proactive in assisting patients, visitors and staff as necessary. - Incident documentation
Reports and documents all security related incidents. - Liaisons with local Law Enforcement Agencies who transport patients and prisoners to ER ensuring Law Enforcement Agency complies with Sharp HealthCare's proper documentation and procedures are in place.
- Security rounds
Officer must be able to diffuse potential violent confrontations utilizing verbal skills; officers must display proactive presence to prevent escalations. - Responds to stat calls in a timely manner utilizing establish safety practices.
Data Entry Specialist
3 Years 2 Months- Input and update patient information and healthcare data into databases, electronic medical records, and spreadsheets with precision and efficiency.
- Ensure data accuracy and maintain organized records to support seamless data management operations.
- Address basic data-related queries to facilitate clear communication and data integrity within the team.
Security Manager
2 Years 7 Months- Developed and implemented comprehensive security strategies and protocols to safeguard patrons and company assets from potential threats, theft, and vandalism.
- Conducted regular risk assessments and audits to identify vulnerabilities and ensured adherence to security policies.
- Collaborated with local law enforcement and emergency services to enhance response plans and maintain a secure environment.
Contact Center Specialist II
2 Years 1 Month- Managed scheduling to ensure optimal phone coverage, supporting service delivery goals and minimizing wait times.
- Assisted patients with new registrations, guiding them through available features and programs to ensure a seamless experience.
- Provided real-time support to over 100 patients weekly, improving satisfaction and reducing call handling times.
- Demonstrated in-depth knowledge of various insurance plans, offering accurate guidance and solutions to patients.
Senior Technician
1 Year 7 Months- Executed routine maintenance tasks, such as oil changes and tire rotations, across various vehicle makes and models, ensuring quality and efficiency.
- Achieved monthly sales targets by upselling additional service offerings during customer appointments.
- Trained new employees in mechanical services, enhancing team efficiency and service accuracy.
Pharmacy Technician
1 Year 1 Month- Processed and verified prescriptions, ensuring compliance with pharmacy standards and reducing errors through accurate data entry into the EPIC system.
- Prepared and dispensed medications by measuring, counting, and labeling, while mixing and compounding under the supervision of a licensed pharmacist.
- Collaborated with pharmacists to enhance workflow efficiency and ensure timely preparation of medications for patients.
Education
Certification - Pharmacy Technician
High School Diploma - General Education
Skills
Mechanical Troubleshooting
Conflict Resolution
Epic Systems
Team-Player
Leadership
Problem Solving
Safety Expertise
Interpersonal Skills
Certification
- ASE Certification
- Dealer’s License
- Guard Card
- Pharmacy Technician License TCH 155084
Timeline
Security Officer
Sharp Healthcare
08.2025 - CurrentRead More
Data Entry Specialist
Serene Health
06.2023 - CurrentRead More
Security Manager
Park n Rec LLC
11.2022 - 06.2025Read More
Contact Center Specialist II
Sharp Healthcare
11.2022 - 12.2024Read More
Senior Technician
Valvoline Instant Oil Change
04.2021 - 11.2022Read More
Pharmacy Technician
Sharp Healthcare
01.2019 - 02.2020Read More
Heritage High School
High School Diploma from General Education
Read More
Mt. San Jacinto Junior College
Certification from Pharmacy Technician
Read More