XAVIER THOMPSON

• Assisting Urology team of doctors/surgeons in there day to day with scheduling which includes follow ups, Post-op, surgeries, office procedure, consultations, tele-med etc
• Covering numerous sites and assisting with daily duties of check-in and check-out and co-pay collection
• Directing communications between colleagues and physicians, organizing physician's schedules, entering and updating patient charts, faxing and scanning, maintaining and utilizing time management skills retrieving Prior Authorizations when needed for Medications and radiology
• Uploading and organizing medical records
• Assisted development and implementation of new administrative procedures.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

• Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
• Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
• Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
• Provided ongoing direction and leadership for program operations.
• Increased program efficiency by streamlining processes and implementing time-saving strategies.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Accomplished multiple tasks within established timeframes.

• Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
• Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
• Maintained accurate financial records with diligent bookkeeping and timely invoice processing.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Handled confidential and sensitive information with discretion and tact.
• Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.

• Performing clerical and administrative duties in the internal medicine and pediatrics department
• Checking in patients, scheduling, re-scheduling and canceling appointments as needed
• Verifying insurance, faxing and scanning documents, updating department and patient's records as needed, attending to patients needs and calls, taking medication request, routing messages and task to proper channels
• Prior Authorizations
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Balanced deposits and credit card payments each day.
• Took copayments and compiled daily financial records.
• Streamlined appointment scheduling for increased patient convenience and reduced wait times.
• Developed and implemented customer service policies and procedures.
• Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.

cleaning operating rooms

• Cleaning and setting operating rooms up for following cases, troubleshooting OR Equipment Positioning patients, assisting nurses and surgeons with supplies and help when needed
• Blood and specimen run, transporting patients into surgical rooms as well as in PACU
• Replenishing supplies for daily use of operating room
• Processing over 30 OR cases daily
• Gathering patient's beds from floors for when patient exit surgery, securing patients belongings and personal items.
• Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
• Adhered strictly to all safety protocols set forth by both the company and regulatory agencies.