Results-driven professional with a strong background in customer service and team leadership. Demonstrated success in enhancing guest satisfaction and optimizing operational efficiency. Skilled in managing staff, financial transactions, and implementing effective strategies to improve service quality and customer retention.
Overview
8
8
years of professional experience
Work History
Head Cook
Land Manor
02.2025 - 06.2025
Prepared breakfast, lunch, and dinner for residents.
Ensured meals met residents' dietary needs and preferences.
Created popular dishes including meatloaf, fried fish, and mashed potatoes.
Managed inventory and maintained kitchen organization.
Collaborated with staff to receive feedback and improve meal offerings.
Followed health and safety guidelines in food preparation.
Restaurant General Manager
Cici Pizza
04.2021 - 12.2024
Delivered exceptional customer service to enhance guest satisfaction.
Managed staff scheduling to optimize operational efficiency.
Led hiring processes to build a skilled and motivated team.
Oversaw financial transactions and inventory management.
Implemented strategies to cut wait times by 20 percent.
Trained staff to meet performance standards and improve service quality.
Team Lead
Dairy Queen
02.2023 - 11.2024
Cash handing , taking orders, preparing food , overseeing team members
Customer Service Representative
Conn's HomePlus
05.2020 - 05.2022
Placed work orders for customers accurately and efficiently.
Processed payments and managed customer transactions.
Updated customer accounts to reflect accurate information.
Exceeded goals for call handling times consistently.
Maintained a high level of customer satisfaction through effective communication.
Collaborated with team members to improve service processes.
Retention Specialist
Focus Services
12.2017 - 06.2020
Maintained accounts for Internet customers to ensure satisfaction.
Processed payments accurately and efficiently.
Implemented strategies to save accounts from cancellation.
Exceeded goals for new customer sales through effective communication.
Collaborated with team members to enhance customer retention efforts.
Analyzed account trends to identify opportunities for improvement.