Xavier Torres
Visalia,CA
Summary
Dedicated Sr. Administrative Assistant with experience managing administrative teams and delegating tasks to accomplish operational goals. Smoothly Equip employees to independently handle daily functions and uphold quality assurance. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
Work History
Sr. Administrative Assistant
DaVita Integrated Kidney Care
04.2021 - Current
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Assisted development and implementation of new administrative procedures.
- Coordinated trainings for new team members, overseeing onboarding details.
- Supported project teams in achieving their goals through proactive assistance with research and data analysis.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Facilitated successful cross-functional collaborations for the completion of workflow, fostering strong working relationships among clinical team members.
Medical Customer Service Representative
Cigna Healthcare
06.2017 - 04.2021
- Enhanced patient satisfaction by addressing inquiries surrounding patients and care, liaising between physician, patient, and insurance company.
- Resolved patient billing issues in line with established guidelines.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Maintained up-to-date knowledge on industry trends and guidelines to provide accurate information to customers.
- Trained new personnel regarding company operations, policies and services.
- Educated patients on importance of preventive health care and insurance coverage.
- Conducted periodic audits of account records to identify discrepancies or errors, ensuring accurate billing and payment information.
Education
Associate of Arts - Business Management
College of The Sequoias
Visalia, CA2025
Skills
- Team Leadership
- Patient care advocacy
- Administration and Reporting
- Training and Development
- Performance Tracking and Evaluation
- Relationship Building
- Time Management
- Critical Thinking
- Meticulous attention to detail
- Tech-Savvy
Timeline
Sr. Administrative Assistant
DaVita Integrated Kidney Care
04.2021 - Current
Medical Customer Service Representative
Cigna Healthcare
06.2017 - 04.2021
Associate of Arts - Business Management
College of The Sequoias
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