Xavier Torres
Trenton,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Security Guard
Allied Universal Security Services
01.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Mail Handler
USPS
10.2022 - 01.2023
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maintained high level of confidentiality with mail items in line with regulations.
- Maintained customer satisfaction by responding to customer inquiries and complaints.
Thrift Store Manager
Savers Thrift Store
05.2021 - 11.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Customer Service Associate
Home Depot
08.2020 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Solved problems with products and services by providing customers with technical support.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Manager in Training
SUBWAY®Restaurants
07.2018 - 07.2020
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Handled day-to-day customer or client questions via telephone or email.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Used company reports to analyze sales, gross profit and inventory activities.
- Analyzed customer feedback to identify areas for improvement.
Education
Diploma -
Nottingham High North
1055 Klockner Rd, Trenton NJ 0861906.2020
Skills
- Microsoft Outlook
- Active Listening
- Alarm Systems
- McAfee
- Microsoft Excel
- Customer Satisfaction
- Microsoft SharePoint
- Staff Management
- Property Patrol
- Security and Antivirus Software
- Speaking
- Microsoft Office
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Security Guard
Allied Universal Security Services
01.2023 - Current
Mail Handler
USPS
10.2022 - 01.2023
Thrift Store Manager
Savers Thrift Store
05.2021 - 11.2022
Customer Service Associate
Home Depot
08.2020 - 11.2021
Manager in Training
SUBWAY®Restaurants
07.2018 - 07.2020
Diploma -
Nottingham High North
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