Xavier Torres
Trenton,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Security Guard
Allied Universal Security Services
164 Summit Ave, Providence RI 02904
01.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Mail Handler
USPS
24 Corliss St, Providence RI 02904
10.2022 - 01.2023
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maintained high level of confidentiality with mail items in line with regulations.
- Maintained customer satisfaction by responding to customer inquiries and complaints.
Thrift Store Manager
Savers Thrift Store
201 Branch Ave, Providence RI 02904
05.2021 - 11.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Customer Service Associate
Home Depot
387 Charles St, Providence RI 02904
08.2020 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Solved problems with products and services by providing customers with technical support.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Manager in Training
SUBWAY®Restaurants
233 Highway 33, Hamilton NJ 08611
07.2018 - 07.2020
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Handled day-to-day customer or client questions via telephone or email.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Used company reports to analyze sales, gross profit and inventory activities.
- Analyzed customer feedback to identify areas for improvement.
Education
Diploma -
Nottingham High North
1055 Klockner Rd, Trenton NJ 0861906.2020
Skills
- Microsoft Outlook
- Active Listening
- Alarm Systems
- McAfee
- Microsoft Excel
- Customer Satisfaction
- Microsoft SharePoint
- Staff Management
- Property Patrol
- Security and Antivirus Software
- Speaking
- Microsoft Office
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Security Guard
Allied Universal Security Services
01.2023 - Current
Mail Handler
USPS
10.2022 - 01.2023
Thrift Store Manager
Savers Thrift Store
05.2021 - 11.2022
Customer Service Associate
Home Depot
08.2020 - 11.2021
Manager in Training
SUBWAY®Restaurants
07.2018 - 07.2020
Diploma -
Nottingham High North