XAVIER TORRES
Flowery Branch
Summary
Skilled Functional Analyst with strong focus on data analysis, system optimization, and process improvement. Expertise in evaluating business needs, implementing solutions, and enhancing system functionality. Demonstrates natural aptitude for problem-solving and critical thinking. Proven ability to deliver comprehensive Functional documentation and user support. Specializes in leveraging analytical skills to excel as Functional Analyst.
Overview
7
7
years of professional experience
1
1
Certification
Work History
EWM Functional Analyst
C5MI
11.2023 - Current
- Assigned to the Defense Logistics Agency (DLA) project, providing technical expertise and support.
- Delivered onsite support during system Go-Lives, ensuring a smooth transition and issue resolution.
- Designed, developed, and optimized HANA views, tables, and dashboards by analyzing data structures within ECC, EWM, and TM.
- Provided troubleshooting and resolution support for HANA views, HANA sidecar integrations, and table-related issues across ECC, EWM, and TM.
- Assisted in resolving outbound processing errors, including IDoc failures and system discrepancies.
- Conducted presentations for clients and end users, explaining system changes and guiding them through testing and validation processes.
- (Please do not contact)
Technical Support Analyst
Tekwave Solutions
06.2023 - Current
- Provided comprehensive technical support for hardware, software, and system functionalities
- Orchestrated seamless shipping and meticulously tracked logistical aspects during project implementations,
- Packed computers, printers, scanners, and other hardware to ship to the customers and tracked shipments through the Monday CRM system
- Set up hardware and software for the clients and trained the users how to use the equipment
SAP Sales and Distribution Analyst
Infosys Limited
08.2021 - 05.2023
- Supported the Ferrara Project as part of the Order-to-Cash (OTC) team, ensuring seamless integration and functionality.
- Resolved IDoc errors related to sales orders, troubleshooting and correcting data inconsistencies to ensure accurate order processing.
- Performed SAP configuration for OTC processes to enhance system performance and support business requirements.
- Updated and maintained customer master data, ensuring accuracy and compliance with business rules.
- Conducted testing of errors, fixes, and enhancements within the Sales and Distribution (SD) module, verifying system functionality and process improvements.
- Collaborated with cross-functional teams to enhance supply chain efficiency and accuracy.
Global Trade Coordinator
Flexport
06.2021 - 08.2021
- Entered product details and dimensions accurately using customs software, averaging 50 entries daily.
- Ensured quality control of international shipment documents to reduce errors and delays.
- Efficiently processed Importer Security Filings (ISF) monthly, maintaining compliance.
- Maintained records of purchase orders, delivery receipts, shipping manifests, and customs declarations for auditing and compliance.
- Managed inventory for international shipments, overseeing products.
- Implemented an inventory tracking system, reducing stockouts and improving order fulfillment.
Logistics Intern
Nolan Transportation Group
10.2020 - 12.2020
- Collaborated with the sales representative team to track truck shipments, improving on-time delivery rates and reducing delays through proactive monitoring.
- Actively engaged customers, resulting in an increase in load bookings with carriers, translating to an addition in monthly revenue.
- Conducted price negotiations with carriers, negotiating favorable terms that led to a reduction in shipping costs, saving the company money monthly.
- Streamlined information gathering for shipments.
- Managed and nurtured customer accounts, achieving customer satisfaction, contributing to long-term business relationships and repeat business.
Freight Associate
Home Depot
03.2020 - 08.2020
- Efficiently collected and processed an average of 50 online orders per day, ensuring timely fulfillment and customer satisfaction.
- Successfully operated different types of machines, contributing to an increase in overall productivity.
- Coordinated the unloading of shipments each week, maintaining a consistent flow of merchandise to the store and reducing storage costs.
Ziplining Tour Guide
Historic Banning Mills
01.2019 - 12.2019
- Maintained a 98% attendance record, consistently demonstrating punctuality and reliability.
- Identified and escalated 15 risk issues to senior management, contributing to proactive risk management.
- Delivered 20 risk-related documents for audits and regulatory compliance.
- Ensured group safety by addressing cracked sidewalks, poor lighting, and unsafe steps.
- Provided informative responses to visitor questions, enhancing their understanding of exhibits.
- Enhanced visitor engagement using props and signs, resulting in higher satisfaction and positive reviews.
- Mentored five apprentice guides, promoting their professional development and improving information delivery.
Education
Bachelor of Business - Management Information Systems
University of West Georgia
07.2021
Skills
- Technical Support
- ManageEngine
- Monday
- CRM
- Zendesk
- Inventory Management
- Consulting
- Configuration
- Troubleshooting
- Transportation Management
- SAP GUI
- Data Analytics
- SAP S/4 HANA
- Database management
- Mentoring
- User Support
- Systems Analysis
- Performance Testing
- End-user training
- Logistics
- Microsoft Office Suite
- Extended Warehouse Management
Accomplishments
• SAP planning with Analytics Cloud Certificate
• Robotic Process Automation UI Path Certificate
- • CCNA Cyber Operations Certificate
Certification
- CCNA Cyber Operations Certificate
- Business Processes in Sales and Distribution (SCM600)
- Cross-functional customization in Materials Management (SCM550)
- Introduction to SAP Activate Methodology (ACT5CL)
- SAP planning with Analytics Cloud Certificate
- Robotic Process Automation UI Path Certificate
Timeline
EWM Functional Analyst
C5MI
11.2023 - Current
Technical Support Analyst
Tekwave Solutions
06.2023 - Current
SAP Sales and Distribution Analyst
Infosys Limited
08.2021 - 05.2023
Global Trade Coordinator
Flexport
06.2021 - 08.2021
Logistics Intern
Nolan Transportation Group
10.2020 - 12.2020
Freight Associate
Home Depot
03.2020 - 08.2020
Ziplining Tour Guide
Historic Banning Mills
01.2019 - 12.2019
Bachelor of Business - Management Information Systems
University of West Georgia
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