Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Xavier Tumusiime

Atlanta,GA

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Flexible and approachable, with strong organizational and time management skills. Capable IT Technician with extensive knowledge, experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Creative Social Media Manager with proven record of success in building brand awareness, increasing followers and partnering with top influencers through cohesive digital strategy. Engaging storyteller with content creation and development. Develops vision and achieves objectives through execution of integrated plans.

Overview

9
9
years of professional experience

Work History

Stellar Sub

Gwinnett County Public School System
Lilburn, GA
10.2022 - Current
  • Responsible for providing classroom instruction and maintaining classroom management in the absence of the teacher of record.

    1. Provide classroom instruction for the teacher of record.
    a. Conduct supervised small groups of individualized classroom activities based on lesson plans developed by the teacher of record.

    2.. Maintain classroom management for the teacher of record.
    a. Conduct behavior management strategies developed by the teacher of record.
    b. Organize learning environment to maximize student time on task.
    c. Maintain behavior which is conducive to learning.
    d. Encourage students to develop positive self-concepts.
    e. Follow student behavior intervention plans.
    f. Collect data on individual student behavior intervention plans.

    3. Participate in professional responsibilities as requested by the teacher of record.
    a. Demonstrate prompt and regular attendance.
    b. Cooperate with the staff and support the development of activities and goals of the school.

    4.. Ensure proper communication protocol is followed as designated by the teacher of record.
    a. Communicate effectively with parents, colleagues, and other school and county level personnel.
    b. Follow teacher's guidelines with regards to communication.

    5. Follow professional practices consistent with school and system policies in working with students, student records, parents, and colleagues.
    a. Interact in a professional manner with students and parents.
    b. Maintain student confidentiality.
    c. Work cooperatively with all school personnel and parents.
    d. Demonstrate a basic understanding of special education programs, legal requirements, and special education terminology.

    6.. Comply with district Board of Education policies and the administrative regulations for the state of Georgia.
    a. Conduct assigned classes at the scheduled time(s).
    b. Enforce regulations concerning student conduct and discipline.
    c. Demonstrate punctuality and flexibility.
    d. Follow behavior intervention plans as requested.
    e. Dress in a manner that is consistent with school policies.
    f. Maintain accurate, complete, and appropriate records and files.
    g. Acknowledge and follow Individual Education Plans (IEP) requirements. .

    7. Demonstrate professional practices in teaching.
    a. Model correct use of oral and written language.
    b. Follow teacher lesson plans as required by school policy.
    c. Assign appropriate tasks and homework to students as determined by teacher guidelines and lesson plans.

    8. Act in a professional manner.
    a. Take precautions to protect records, equipment, materials, and facilities.
    b. Assume responsibility for supervising students in out-of-class settings.
    c. Participate in meetings, planning sessions, and other professional development opportunities as appropriate.
    d. Support special education students and staff via classroom instruction, monitoring of student work, student supervision, and preparation of materials.

    9. Assist with the physical needs of special education students when appropriate.
    a. Assist with toileting, feeding, positioning, lifting, dressing, and other self-help skill areas when appropriate.
    b. Ensure safe travel of students within the school environment and on study trips.
    c. Provide support related to ostomy care, catheterization, and/or other medically related procedures.

    10. Perform other duties as assigned.

Social Media Manager

MyMixtapez
Atlanta, GA
05.2023 - 12.2023
  • Developed and implemented successful social media campaigns to support company objectives.
  • Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
  • Managed the daily operations of all assigned social media accounts.
  • Collaborated with other departments to ensure brand consistency across all channels.
  • Researched industry trends and competitors' activities to develop new ideas for content creation.
  • Assisted in developing strategies for increasing followership and engagement rates.
  • Optimized posts for SEO purposes by researching relevant keywords and hashtags.
  • Coordinated with external vendors or agencies to produce high quality visuals or videos.
  • Participated in brainstorming sessions with other professionals to generate innovative ideas.
  • Used editing and graphic design tools to create content and visuals for social channels.
  • Created social media strategies to increase sales and brand awareness across multiple platforms.
  • Tracked social media metrics to determine audience growth rate, volume and reach.
  • Engaged with and responded to online audience through relevant comments.
  • Utilized Twitter and Facebook to promote products, services and content.

Retail Associate

Fed Ex Shipping
Atlanta, GA
07.2021 - 05.2022
  • Responsible for exceeding customer expectations in the area of customer service
  • Maximized sales and profits for the company
  • Maintained product knowledge and promotions throughout the store
  • Participate in operations and skills training, learning key aspects of the companies policies
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Assisted customers by phone regarding store operations, products, promotions and orders.

Retail Sales Associate

Best Buy
Raleigh, NC
08.2020 - 07.2021
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

IT Technician

Rosewood Management & Consulting Services
Fairfax, VA
01.2019 - 07.2020
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.

Tire Service Technician

Discount Tire
Colonial Heights, VA
09.2018 - 11.2018
  • Installs new tires and wheels
  • Performs maintenance on tires, including rotations, balancing, and repairs
  • Participates in training, follows safety procedures, job duties and company policies
  • Conducts basic maintenance and cleaning and provides helpful, friendly and responsive customer service

Customer Service Representative

Domino’s Pizza
Raleigh, NC
05.2015 - 07.2016
  • Answered phone calls and took menu orders accurately and expeditiously
  • Made and prepared menu items and restocked the make-line with ingredients
  • Provided superior customer service to customers who ordered in-store, via phone and online
  • Maintained a clean and sanitary restaurant and closed out restaurant as requested

Education

Bachelor of Arts - Mass Communications, Sound and Audio Engineering

Virginia State University

Skills

  • FL Studio; Abelton Live; Logic; Pro Tools; Adobe;Filmmaking;
  • (written/verbal); Strong work ethic; Leadership; Initiative; team oriented; Interpersonal skills
  • Technical Troubleshooting
  • Microsoft Windows and Office
  • Customer Service, communication skills
  • Post Optimization
  • Community Engagement
  • Photo and Video Editing
  • Campaign Management
  • Photography and Videography
  • Digital Media
  • Content Development
  • Staff Training and Development
  • Budgeting and Finance
  • Scheduling and Planning
  • Project Management

References

References available upon request.

Timeline

Social Media Manager

MyMixtapez
05.2023 - 12.2023

Stellar Sub

Gwinnett County Public School System
10.2022 - Current

Retail Associate

Fed Ex Shipping
07.2021 - 05.2022

Retail Sales Associate

Best Buy
08.2020 - 07.2021

IT Technician

Rosewood Management & Consulting Services
01.2019 - 07.2020

Tire Service Technician

Discount Tire
09.2018 - 11.2018

Customer Service Representative

Domino’s Pizza
05.2015 - 07.2016

Bachelor of Arts - Mass Communications, Sound and Audio Engineering

Virginia State University

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Xavier Tumusiime