Xavier Vazquez
Orlando
Summary
Dynamic Service professional with proven leadership at CLEAR, excelling in customer service, and team collaboration. Skilled in problem-solving and data management, I consistently enhance customer experiences and drive sales. A quick learner, I effectively train staff and implement strategies that improve operational efficiency and boost membership enrollments.
Overview
6
6
years of professional experience
Work History
Retail KeyHolder
GameStop
Orlando
05.2025 - Current
- Responsible for the standard retail experience like customer service, answering phone calls, and running the register.
- Opening and closing the store.
- Doing counts and RSB Shipments, inventory counts and marketing.
- Selling Pro Memberships and keeping numbers up.
- Preparing deposits, counting the safe and drawers, and before opening the store, doing bank runs.
Service and Sales Ambassador
CLEAR
Orlando
04.2024 - Current
- Actively engage with travelers, pitch the benefits of CLEAR, and convert interactions into membership enrollments.
- Create positive and memorable experiences for travelers, members, and potential customers by providing top-tier service and addressing any inquiries.
- Follow all security protocols, including verifying airline documents, confirming traveler identification, and maintaining strict adherence to safety procedures.
- Assisted in training new team members on best practices.
- Collaborated with staff to enhance guest experiences at airport locations.
- Engaged customers to promote membership benefits and services.
- Resolved customer complaints quickly and professionally.
DataEntry
MCA International
Chicago
06.2022 - Current
- Accurately inputs, updates, and maintains data in computer systems and databases, often transcribing information from physical records into digital formats.
- Ensuring data accuracy and integrity, managing electronic files, identifying and correcting discrepancies, and adhering to data privacy protocols.
- Making sure the data being entered in is accurate and updated for clerks to call debtors and collect collections on those people.
Front End Sales Associate
Walmart
Orlando
07.2022 - 04.2024
- Smile, greet, and thank customers with a positive attitude.
- Keep your area clean and presentable.
- Be available to assist associates across the store as needed.
- Answer customer questions and help them with their needs.
- Ensure customers have a great first and last impression.
Retail Sales Associate
Petco
Chicago
07.2020 - 02.2022
- Provide a great experience by engaging with guests utilizing your acquired skills and training.
- Assist guests in the proper selection of merchandise in accordance with their identified needs.
- Ensure merchandise is stocked, priced, and displayed to create a great presentation for our guests.
- Promote a positive culture of teamwork, inclusion, and collaboration.
- Evaluate guest inquiries and as needed refer to the Leader on Duty.
Internship: Computer Refurbishment
ITW
09.2019 - 05.2020
- Implemented new procedures and technologies that improved efficiency and streamlined operations.
Education
AS - Computer Science
Harold Washington Community College
Chicago, ILSkills
- Management
- Multi-tasking
- Quick learner
- communication
- Problem solving
- Leadership skills
- Self-motivated
- Customer service
- Team collaboration
- Effective communication
- Staff training
References
Available upon request.
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Retail KeyHolder
GameStop
05.2025 - Current
Service and Sales Ambassador
CLEAR
04.2024 - Current
Front End Sales Associate
Walmart
07.2022 - 04.2024
DataEntry
MCA International
06.2022 - Current
Retail Sales Associate
Petco
07.2020 - 02.2022
Internship: Computer Refurbishment
ITW
09.2019 - 05.2020
AS - Computer Science
Harold Washington Community College