Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Xavier Walker

Olive Branch,MS

Summary

Dynamic Service Operations Technician III with a proven track record at Intuitive Surgical , excelling in operational efficiency and internal audits. Leveraged leadership skills to implement innovative solutions, enhancing quality outputs and fostering a culture of continuous improvement. Expertise in CGMP compliance and machine operation drives success in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Service Operations Technician III

Intuitive Surgical Inc
06.2021 - Current
  • Optimized operations efficiency by streamlining processes and implementing innovative solutions.
  • Demonstrated expertise in equipment operation, contributing to higher quality outputs within tight deadlines.
  • Conducted thorough root cause analyses for recurring issues, leading to long-term resolutions and minimized system disruptions.
  • Served as a trusted resource for technical guidance, offering valuable input during critical decision-making processes and fostering a culture of continuous learning within the team.

Quality Lead Technician

Biolife Plasma Services
07.2018 - 05.2021
  • · Review operational records in association with task trained and assigned to ensure they are complete, correct and complaint with CGMP requirement.
  • Championed a proactive approach to problem-solving, encouraging team members to identify potential issues early on and address them before they escalate into major concerns.
  • Served as a subject matter expert on quality-related matters, providing guidance and support across the organization when needed.
  • Established clear communication channels between various departments involved in the production process for efficient information exchange regarding quality matters.

Senior Sample Processing Technician

Biolife Plasma Services
01.2018 - 07.2018
  • Collect and store samples from plasma units for testing.
  • Perform venipunctures of donors and programming of plasmapheresis machine.
  • Take a record of donor pulse, blood pressure, and temperature and monitor donor electronic donor questionnaire system to make sure it was safe for donor to donate plasma.
  • Spearheaded continuous improvement projects, leading to significant enhancements in overall operational efficiency.

Hematology Technician

Antech Diagnostics - Veterinary Reference STAT Laboratory
01.2017 - 01.2018
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Perform all required quality control per QA guidelines including all instrument maintenance and temperature charts subject to review.

Toxicology Technician

LabCorp
07.2007 - 12.2016
  • Completed complex testing quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.

Education

Associate of Arts - Business Management

Bethel University
McKenzie, TN
05-2021

High School Diploma -

Ridgeway High School
Memphis, TN
05-2006

Skills

  • Internal Audit
  • Machine operation
  • 5S principles
  • Operational efficiency
  • Leadership
  • CGMP

Accomplishments

  • Collaborated with team of [40] in the development of Linear Rail Recall.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • I received the "MAD Award" three different times from Leadership for going over and above.

Timeline

Service Operations Technician III

Intuitive Surgical Inc
06.2021 - Current

Quality Lead Technician

Biolife Plasma Services
07.2018 - 05.2021

Senior Sample Processing Technician

Biolife Plasma Services
01.2018 - 07.2018

Hematology Technician

Antech Diagnostics - Veterinary Reference STAT Laboratory
01.2017 - 01.2018

Toxicology Technician

LabCorp
07.2007 - 12.2016

Associate of Arts - Business Management

Bethel University

High School Diploma -

Ridgeway High School

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