Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Xavier Waugh

North Chesterfield

Summary

Dynamic Senior Technical Lead with a proven track record at Valvoline Instant Oil, excelling in project leadership and team mentoring. Expert in microservices architecture and performance optimization, I drive continuous improvement and foster a collaborative work culture, enhancing team productivity and delivering scalable software solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Technical Lead/Service Center Manger

Valvoline Instant Oil
01.2022 - Current
  • Led cross-functional teams to design and implement scalable software solutions.
  • Developed technical specifications and architectural documentation for complex systems.
  • Mentored junior developers, enhancing team skills and productivity.
  • Streamlined development processes, improving project delivery timelines.
  • Assessed project milestones and team performance to keep staff on-task.
  • Established a positive work culture within the technical team through transparent communication channels and motivational leadership tactics.
  • Championed continuous integration practices within the team by automating build processes and deploying effective version control systems.
  • Servicing vehicles maintenance oil changes, transmission, differentials, radiators and ac systems, and diesel maintenance.

Contractor

Lime Warehouse
06.2020 - 12.2021
  • Operated warehouse equipment to process incoming and outgoing shipments efficiently.
  • Managed inventory levels, ensuring accurate stock counts and timely replenishment.
  • Collaborated with team members to optimize workflow and enhance productivity.
  • Implemented safety protocols to maintain a secure working environment for all staff.
  • Monitored quality control measures to ensure compliance with company standards.
  • Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
  • Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
  • Trained new team members to apply best coding best practices and proper use of development tools.

Auction Associate Lead

CarMax
02.2020 - 12.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Service Representative

Homeboys Seafood
03.2018 - 12.2019
  • Assisted customers with inquiries, resolving issues efficiently and ensuring satisfaction.
  • Processed orders accurately, maintaining attention to detail in high-volume environment.
  • Provided product knowledge to clients, enhancing overall customer experience and retention.
  • Managed inventory levels, ensuring stock availability for timely order fulfillment.
  • Handled complaints professionally, transforming negative experiences into positive resolutions.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Team Leader Manager

Six Flags
04.2016 - 12.2017
  • Led team in daily operations, ensuring adherence to safety protocols and operational standards.
  • Trained new employees on customer service techniques and park procedures for optimal guest experiences.
  • Coordinated scheduling for staff shifts, optimizing coverage during peak hours to enhance efficiency.
  • Monitored ride safety inspections and maintenance schedules, promoting compliance with industry regulations.
  • Implemented inventory management practices for merchandise, reducing waste and improving stock availability.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Facilitated team meetings to evaluate performance goals and address operational challenges collaboratively.
  • Developed strategies to improve guest satisfaction based on feedback and operational observations.

Education

Computer Science -

Dr. Henry A. Wise High School
Upper Marlboro, MD
05.2021

Skills

  • Business analysis
  • Team mentoring
  • Microservices architecture
  • Requirements analysis
  • Machine learning
  • Performance optimization
  • Issue troubleshooting
  • Coaching and mentoring
  • Customer relationship management
  • Project leadership
  • Quality assurance
  • Project management
  • Equipment management
  • Technical analysis
  • Data acquisition
  • Interpersonal skills

Certification

MTS: network security

MTS: NETWORK FUNDAMENTALS

Timeline

Senior Technical Lead/Service Center Manger

Valvoline Instant Oil
01.2022 - Current

Contractor

Lime Warehouse
06.2020 - 12.2021

Auction Associate Lead

CarMax
02.2020 - 12.2021

Customer Service Representative

Homeboys Seafood
03.2018 - 12.2019

Team Leader Manager

Six Flags
04.2016 - 12.2017

Computer Science -

Dr. Henry A. Wise High School

Similar Profiles

CREATE PROFILE