Xavier Williams
Austin,TX
Summary
Knowledgeable Boatswain's Mate comfortable leading array of responsibilities aboard US Naval ships. Navigation expert taking charge during damage control situations. Integral leader onboard with 3 months of experience and excellent communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.t Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Boatswain Seaman Recruit
US Navy
08.2023 - 11.2023
- Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
- Oversaw cargo handling and inspected anchoring, mooring, fueling, towing, and transferring of personnel and cargo.
- Directed ship navigation and route preparation.
- Oversaw underway replenishment procedures to maintain equipment used in unloading and loading cargo.
- Handled landing signalman responsibilities on air-capable ships and as coxswain on RHIB (rigid-hulled inflatable boast).
- Learned to operate new technology systems and procedures through instruction, simulators and models.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Operated large marine vessels by adjusting speed, steering craft and utilizing navigation instruments.
- Towed and maneuvered vessels in harbors and open seas, communicating movements to passing vessels.
- Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Utilized navigation expertise and tools to set courses and determine ship position throughout travel.
- Adhered to laws and regulations based on voyage locations.
Front Desk Lead
Hyatt
03.2023 - 08.2023
- At the Hyatt I was a Front Desk Lead
- My role was to make sure the new employees understood the system for checking in and out, taking care of guest needs to the fullest extent, help out other departments in any case needed while taking orders at the Starbucks barista.
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
- Reduced wait times for guests by streamlining check-in and check-out processes.
- Streamlined communication between the front desk team and other hotel departments by implementing new procedures for relaying pertinent information in a timely manner.
- Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
Front Desk Agent
Residence Inn by Marriott
07.2022 - 03.2023
- Here I would make sure the front desk is squared away, taking care of guest needs while making sure to understand the system for basic check in/check out
- Satisfy the team in any way possible to help the company.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Package Handler
FedEx
05.2022 - 07.2022
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Prior to Fedex I do have experience working with food
- Followed safety regulations to maintain safe work environment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Sonic Carhop
Sonic Drive-In
03.2022 - 04.2022
- I'd take the food to the customers and make sure their satisfied with their order and make any changes that need to be done.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
Education
High School Diploma -
Ross Shaw Sterling High School
11625 Martindale Rd, Houston, TX 7704808.2021
Skills
- Warehouse Experience
- Heavy Lifting
- Load & Unload
- Order Picking
- Military Experience
- Packaging and Labeling
- Cleaning and Organizing
- Material Handling
- Sorting and Labeling
- Personal Survival Techniques
- Time Management
- Safety Management
- Motivating Teams
- Continuous improvements
- Coaching abilities
Timeline
Boatswain Seaman Recruit
US Navy
08.2023 - 11.2023
Front Desk Lead
Hyatt
03.2023 - 08.2023
Front Desk Agent
Residence Inn by Marriott
07.2022 - 03.2023
Package Handler
FedEx
05.2022 - 07.2022
Sonic Carhop
Sonic Drive-In
03.2022 - 04.2022
High School Diploma -
Ross Shaw Sterling High School
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