Xavier Williams
Lisle,IL
Summary
Resourceful Customer Service Account Manager known for high productivity and efficient task completion. Specialize in effective communication, problem-solving, and relationship-building skills. Excels in conflict resolution, time management, and adaptability to ensure client satisfaction and loyalty. Committed to leveraging soft skills such as empathy, active listening, and teamwork to exceed customer expectations and contribute positively to company growth.
Overview
7
7
years of professional experience
Work History
Customer Service Account Manager
Semblex
Elmhurst, IL
01.2020 - Current
- Coordinate with internal teams to ensure timely and successful delivery of solutions, according to client needs.
- Improve product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Review RFQ (Request for Quotes).
- Present existing and prospective customers with valuable service or product information to aid in decision-making.
- Increase customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Work closely with Field Sales Rep on quotes and customer issues.
- Ensure accurate input of customer orders into the system.
- Prepare 'contract review' for all incoming orders to ensure adherence to procedure.
- Customer Set-up.
- Daily issuance of BOLs for shipments.
- Maintain good customer records.
- Maintain Customer Portals.
- Reviewing EDI.
- Forecasting.
- Utilize Epicor ERP.
Purchasing Assistant
Semblex
Elmhurst, IL
03.2018 - 01.2020
- Coordinated shipping schedules between vendors and customers, ensuring efficient delivery.
- Maintained records of all purchases, pricing, and other important data.
- Prepared detailed reports summarizing purchasing activities on a regular basis.
- Advised management on changes in product availability, price fluctuations.
- Analyzed market trends to identify opportunities for cost savings initiatives.
- Negotiated prices and terms with vendors to secure favorable deals.
- Monitored stock levels to ensure sufficient supplies were available at all times.
Purchasing Intern
Semblex
Elmhurst, IL
07.2017 - 03.2018
- Reviewed purchase requisitions for accuracy before submitting them for approval.
- Resolved any issues related to product quality or delivery delays from suppliers in a timely manner.
- Managed day-to-day operations associated with sourcing activities.
- Performed data entry duties into the company's ERP system for tracking purposes.
Education
Associate of Arts - Marketing
Elgin Community College
Elgin, IL05-2019
Skills
- Complaint Handling
- Email Etiquette
- Escalation Management
- CRM Software
- Marketing Support
- Reporting and Documentation
- Project Management
- Data Entry
- Microsoft Excel
- Microsoft PowerPoint
- Shipping and Receiving
- Researching
- Client Relations
Languages
Spanish
Limited
References
References available upon request.
Timeline
Customer Service Account Manager
Semblex
01.2020 - Current
Purchasing Assistant
Semblex
03.2018 - 01.2020
Purchasing Intern
Semblex
07.2017 - 03.2018
Associate of Arts - Marketing
Elgin Community College
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