Xavier Wilson
Wesley Chapel,FL
Summary
Results-driven professional with experience in sales, customer service, and security. Proven ability to work effectively in fast-paced environments, lead teams, and drive sales growth. Seeking to leverage skills and experience to drive customer satisfaction and success at Apple.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patrol Officer
Ramco Protective
02.2024 - Current
- Demonstrated strong communication and observation skills, essential for remote monitoring and reporting.
- Maintained detailed records and reports, showcasing organizational and documentation abilities.
- Ensured safety and security of designated properties through proactive surveillance and effective communication.
- Engaged with the community, identified potential security risks, and responded to incidents in a timely and professional manner.
Sales Associate
Finish Line
02.2023 - 10.2023
- Exceeded sales targets and consistently achieved high sales numbers. Developed a deep understanding of products and brands to effectively communicate their features and benefits to customers.
Customer Service Representative
Alorica
01.2023 - 06.2023
- Successfully managed customer inquiries and resolved issues in a fully remote customer service environment.
- Demonstrated proficiency in utilizing various communication channels (phone, email, chat) to provide efficient and effective customer support.
- Maintained high productivity and quality standards while working independently from a remote location.
Sales Associate
Bath & Body Works
09.2022 - 02.2023
- Developed and maintained in-depth knowledge of products, promotions, and sales techniques. Identified customer needs and provided personalized product recommendations.
Sales Lead
DICK'S Sporting Goods
06.2021 - 08.2022
- Surpassed revenue targets and developed strategies to increase sales and drive revenue growth. Led and coached a team of sales associates to achieve sales targets and provide exceptional customer service.
Education
Associate Degree - undefined
Union County College
Cranford, NJHigh School - undefined
Columbia High School
Maplewood, NJSkills
- Customer Service: Proven ability to provide exceptional customer service in various industries
- Sales: Experienced in driving sales growth and exceeding targets
- Communication: Strong communication and interpersonal skills
- Problem-Solving: Effective problem-solving skills, with ability to think critically and creatively
- Leadership: Experience in leading teams and coaching sales associates
Certification
- Class Security License, PSG Security Academy
- Napsrx CPRN Certification
Timeline
Patrol Officer
Ramco Protective
02.2024 - Current
Sales Associate
Finish Line
02.2023 - 10.2023
Customer Service Representative
Alorica
01.2023 - 06.2023
Sales Associate
Bath & Body Works
09.2022 - 02.2023
Sales Lead
DICK'S Sporting Goods
06.2021 - 08.2022
Associate Degree - undefined
Union County College
High School - undefined
Columbia High School