Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Xavier Wright

Memphis,TN

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

14
14
years of professional experience

Work History

Operations Manager

Kuehne-Nagel
Southaven, MS
02.2023 - Current
  • Overseeing over 158 reports across 4 departments returns, inbound, domestic outbound, and international
  • (LTL)
  • Managing metrics to achieve operational success across operations
  • Coaching & training direct reports to reach quality and productivity goals
  • Managing inventory to ensure customer compliance and regulations
  • Established and completed the Cordis account metrics
  • Providing performance feedback internally and externally to ensure daily operational goals are met or exceeded
  • Leads customer-facing meetings for operations to provide insight into daily status updates and current performance metrics to the customer
  • Provide insight and disposition on quality as well as develop reports to customers to ensure quality goals are met
  • Monitoring flows and establishing productivity goals across the operations
  • Coordinate with Sr
  • Management team to provide improvements on processes for all operational areas and quality processes
  • Managing product holds and short shelf life within inventory within GMP standards
  • Coordinating volume flows to achieve maximum output efficiency within outbound operations.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Prepared staff work schedules and assigned team members to specific duties.

Operations Supervisor

Kuehne-Nagel
Southaven, MS
03.2022 - 02.2023
  • Managing 3 departments returns, inbound, and intl
  • With a total of 69 associates
  • Establish & utilize key performance indicators for Cordi's inbound operation
  • Coaching & training direct reports to reach quality and productivity goals
  • Monitoring flows and establishing productivity goals for inbound operations
  • Providing performance feedback internally and externally to ensure day-to-day operational goals are being met or exceeded
  • Developing and creating customer-facing reporting
  • Coordinate with Sr
  • Management team to provide improvements on processes for all operational areas and quality processes
  • Training and coaching team members to improve productivity and quality while providing feedback when needed
  • Providing operational coverage for operations managers when needed
  • Led customer-facing meetings for operations to provide insight into daily status updates and current performance metrics
  • Established and completed the Cordis account go-live
  • Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.

Manager of Hub Operations

FedEx
Memphis, TN
08.2016 - 02.2022
  • Developed and managed annual operating budgets for 8 supervisors under multiple OUTBOUND MARKETS
  • Planned daily operational strategies, including delivery routing, team workflows, and promotional initiatives
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives
  • Trained, mentored, and supported a high-performing team, providing regular performance reviews, feedback, and coaching in deficient areas
  • Conducted performance reviews providing coaching and feedback to benefit both company and employees
  • Recruited, hired, and trained crew members on the application of projects, customer relations, and customer service
  • Implemented policies and standard operating procedures and managed quality, and customer service to implement improvements
  • Provided timely and budget-complying project management on multi-faceted issues
  • Oversaw financial management activities, including budget management, accounting, and payroll
  • Implemented process improvements based on the identification of productivity or quality issues
  • Managed day-to-day operations, including supervision and assignment delegation for an 8-member management team
  • Developed incident management strategy, including troubleshooting, root cause analysis, and timely resolution
  • Examined problem-solving concepts, including quantitative methods techniques, and approaches to optimize organizational operations and facilitate decision-making.

Operations Supervisor

FedEx
Memphis, TN
01.2011 - 08.2016
  • Integrated process improvements to increase overall workflow
  • Mentored and coached team members on machine operations and implemented training on safety procedures to prevent injuries
  • Delegated tasks to team members to optimize productivity
  • Communicated and coordinated with multiple departments to achieve positive results
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
  • Making sure all aircraft are loaded correctly and all dangerous goods are stored Correctly for the safety of the crew
  • Operated various types of equipment such as conveyor belts, push-back tractors, and tugs safely
  • Cross-trained shift personnel in various roles and tasks through frequently rotating assignments
  • Delegated tasks and supervised crew during loading unloading and staging of cargo to achieve smooth and efficient transitions
  • Maximized space in aircraft compartments and staging areas with proper organization and attention to cargo types
  • Coaching and providing succession planning for the outbound leadership team
  • Establishing KPIs to meet quarterly goals
  • Planning and coordinating with leadership members in the field to provide timely customer success.

Education

High School Diploma -

Cordova high school
Cordova, Tn
01.2009

Skills

  • Training in hazmat procedures
  • (49 CFR CERTIFIED)
  • IATA CERTIFIED
  • IMDG CERTIFIED
  • Training and mentoring
  • Lean Management
  • Adaptive team player
  • MS Office proficient
  • High-energy attitude
  • Keen eye for detail
  • Manhattan
  • Workday ERP
  • Red Prairie ERP
  • Change Management
  • Contract Management
  • Data Analysis
  • P&L Management
  • Strategic Planning
  • Customer Relationship Management
  • Performance Management
  • Logistics Oversight
  • Data Management
  • Process improvement strategies
  • Schedule oversight
  • Client Relationships

References

References available upon request.

Timeline

Operations Manager

Kuehne-Nagel
02.2023 - Current

Operations Supervisor

Kuehne-Nagel
03.2022 - 02.2023

Manager of Hub Operations

FedEx
08.2016 - 02.2022

Operations Supervisor

FedEx
01.2011 - 08.2016

High School Diploma -

Cordova high school

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Xavier Wright