TIFFANY WALL
Atlanta,GA
Summary
Detail-oriented insurance professional with a solid foundation in auto claims and health insurance customer service. Demonstrates expertise in claims management, ensuring timely resolutions while navigating high-volume inquiries with precision and professionalism.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Representative
CVS Health / Meritain Health
03.2026 - Current
- Delivered high-volume customer service and support for health insurance members, resolving inquiries about benefits, plan documents, and cost-sharing elements.
- Research and interpret plan information to provide accurate benefit explanations and resolve complex member inquiries.
- Navigate multiple systems while maintaining accuracy, professionalism, and efficient call handling in a fast-paced remote environment.
- Documented customer interactions and resolutions accurately, ensuring compliance with established procedures and service standards.
Claims Specialist / Auto Claims Adjuster
State Farm Insurance Inc
Atlanta, USA
09.2021 - 12.2025
- Managed auto claims from investigation through resolution, applying coverage, liability, and claim-handling guidelines to support fair and timely outcomes.
- Investigated claims by reviewing accident reports, statements, photos, liability information, policy documentation, and damage estimates.
- Managed high volume of claims, ensuring accurate documentation, timely follow-up, and effective communication with customers and involved parties.
- Assessed vehicle facts, title information, and damage estimates to determine repairability and total-loss status, facilitating prompt claims resolution.
- Addressed customer concerns and disputes through clear communication and analytical review, implementing appropriate claim-resolution strategies.
Childcare Substitute Teacher
Childcare Careers
Atlanta, USA
08.2018 - 09.2021
- Collaborated with classroom teachers to enhance lesson plans and foster a structured learning environment.
- Communicated with parents and guardians to provide updates on student progress and daily activities.
- Adapted quickly to different classrooms, routines, and instructional needs in short-term substitute assignments.
- Adapted quickly to diverse classrooms, routines, and instructional needs, ensuring continuity of learning during short-term assignments.
JUVENILE CORRECTIONAL OFFICER
Department of Juvenile Justice
Atlanta, USA
03.2016 - 09.2018
- Established and enforced facility rules and regulations to promote a safe and respectful environment.
- Supervised juveniles and maintained order while documenting observations to inform facility management decisions.
- Built positive relationships with juveniles through consistent communication and conflict management, fostering trust and cooperation.
Education
Bachelor's - Psychological Sociology
University of West Georgia
Carrollton, GASkills
- Efficient Communication
- Customer Service
- Liability evaluation
- Settlement Negotiation
- Dispute Resolution
- Benefits information
- Documentation integrity
- Record Keeping
- Analytical Skills
- Efficient Communication
- Customer Service
- Liability evaluation
- Documentation integrity
Timeline
Senior Customer Service Representative
CVS Health / Meritain Health
03.2026 - Current
Claims Specialist / Auto Claims Adjuster
State Farm Insurance Inc
09.2021 - 12.2025
Childcare Substitute Teacher
Childcare Careers
08.2018 - 09.2021
JUVENILE CORRECTIONAL OFFICER
Department of Juvenile Justice
03.2016 - 09.2018
Bachelor's - Psychological Sociology
University of West Georgia