Xaviera Reynolds
Kannapolis,NC
Summary
Energetic and bilingual medical assistant graduate with a wealth of experience and expertise. Certified phlebotomist skilled in providing top-notch patient care. Over 20 years of customer service experience, delivering the RED CARPET experience for utmost satisfaction. Humble and dependable nature allows for deep connections with people, making me an invaluable asset to any healthcare team.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Authorization Specialist
Old republic home protection
07.2022 - Current
- Take service calls, put in service request for home warranty process reports authorizing repairs and replacements and reimbursements
Ops Admin
FedEx Ground
11.2019 - 07.2025
- I deal with packages for customers, i help customers and other Fedex staff to find, damage and fix their packages
- I email different shippers for specific details about packages and contact customers about their packages
- Making sure their packages arrive to them safely
Customer Service Agent
S&P Data
10.2021 - 03.2022
- Billing agent helping the customer with the Billing questions and providing 'Red Carpet' Experience for the customers
- Showing empathy recurrence to the customer
Operator
Choice Personnel Inc.
09.2013 - 12.2015
- Operating on a line with car motors filling out paperwork and inventory
- Palette jack
Medical Assistant Externship
Instride Ryan Foot and Ankle Clinic
10.2013 - 12.2013
- Input and Output patients charts
- Inputting Insurance data
- Contact Insurance Companies
- Escorting Patients to their rooms, x-ray room
- Patients vitals
- Assist Doctors surgeries
- Draw up Syringes
- Surgical tools
ManagementManager
Jack in the box
09.2007 - 10.2012
- In specific areas during scheduled shifts
- Conducted orientations, training and evaluations
- Ensured Great guest service and standards of quality
Education
Diploma - Medical
Kaplan College
Charlotte, NC11.2013
High school diploma or GED -
Associate's degree -
NATIONAL CERTIFIED PHLEBOTOMIST - PHLEBOTOMY
PHELBOTOMY TRAINING SPECIALIST
Charlotte, NC03-2025
Skills
- CPR
- CUSTOMER SERVICE
- EKG
- EXCEL
- INTERNET EXPLORER
- Vital Signs
- Guest Services
- Data Entry
- Microsoft Word
- Management
- Quality Assurance
- Supervising Experience
- Microsoft Powerpoint
- Salesforce
- Sales
- VPN
- Windows
- Customer support
Certification
Certified in CPR and First-Aid
Additional Information - Skills And Qualifications
- Software: Media-soft, ProtoMED, Microsoft Word, Excel, PowerPoint, and Internet Explorer
- Measure and record vital signs: pulse rate, temperature, blood pressure, weight, and height
- Prepare x-rays, electrocardiograph (EKG), and other equipment to administer routine diagnostic tests
- Excellent communication and customer service skills as well as attention to detail when analyzing information
Timeline
Authorization Specialist
Old republic home protection
07.2022 - Current
Customer Service Agent
S&P Data
10.2021 - 03.2022
Ops Admin
FedEx Ground
11.2019 - 07.2025
Medical Assistant Externship
Instride Ryan Foot and Ankle Clinic
10.2013 - 12.2013
Operator
Choice Personnel Inc.
09.2013 - 12.2015
ManagementManager
Jack in the box
09.2007 - 10.2012
Associate's degree -
Diploma - Medical
Kaplan College
High school diploma or GED -
NATIONAL CERTIFIED PHLEBOTOMIST - PHLEBOTOMY
PHELBOTOMY TRAINING SPECIALIST
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