Xavier Yepez
Manager
Houston,TX
Summary
Experienced & energetic leader with knowledge in field sales, sales operations, operations management and people management. With ten years of experience a variety of management roles in wireless, operations management and CPG related industries.
Overview
10
10
years of professional experience
2
2
Certifications
2
2
Academic Degrees
Work History
District Sales Leader
PepsiCo
Houston , TX
02.2020 - Current
- Manage a $16-18 million dollar business with full P&L responsibility
- Full employee life-cyle and performance management with a mix of salaried and hourly workforce
- Partner with cross-functional teams to achieve KPIs and resolve customer escalations
- Collect and interpret statistical data to identify gaps in performance and sales objectives
- Liaison between customer and HQ teams for GTM strategies and field alignment
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Diversity and Inclusion SME
Area Operations Manager
Amazon.com Inc.
San Antonio, TX
07.2018 - 12.2019
- Lead & motivate a team of 100-250 hourly direct reports over an operational facility
- Full performance management, including terminations, promotions, work-flow assignments, etc.
- Deep dive data analysis to determine staffing, volume goals, risk, and % to plan on daily basis
- Supporting all Amazon based safety programs, and OSHA regulations
- Direct P&L responsibility over multimillion-dollar operation
- Ability to work under great pressure, and ambiguity
- Ensure department is meeting FC goals, and delivering on Amazon's customer promise/experience
- Resolved conflicts promptly to promote a positive environment for customers
- Investigate all safety incidents in a discreet & prompt manner
- Work with cross-functional departments on projects, investigations, etc.
Expansion Manager
VIP Wireless/Sprint Prepaid Group
McAllen, Texas
2017 - 06.2018
- Oversee multiple renovation, new store, relocation and expansion projects.
- Scout for new locations to meet expansion goals set by upper management.
- Provide timely reports to regional directors, and project managers, regarding the status of projects.
- Manage Market Development Funds (MDF), and ensure dealer principals are being paid out in a timely manner.
- Oversee all post-renovation/post-opening/post-relocation and expansion punchlist by partnering with general contractors and project managers.
- Provide white-glove service to dealers opening new stores.
- Liaison between dealer and global brand implementation firm (Principle Global).
- Manage and resolve complex, time sensitive issues beginning at site identification through opening for business.
- Provide operational support to dealer base.
Indirect Account Executive
VIP Wireless/Sprint Prepaid Group
McAllen, TX
2016 - 2017
- Handle phone allocations to dealers on a weekly basis.
- POC for commission issues & escalations.
- Plan weekly business meetings with owners to discuss monthly directives & P&L.
- Available for continuous contact with dealer principals (via email, text, calls) about current door performance and other issues.
- Manage contracts, delivery of back end systems, and fixtures.
- Manage dealer invoices and balances owed from phone orders.
- Analyze different reporting tools to identify market trends, fraud, sales projections, etc.
- Own the onboarding/off-boarding process for new doors, or shuttered doors.
Indirect Account Service Representative
VIP Wireless/Sprint Prepaid Group
Houston, TX
2015 - 2016
- Travel frequently to make daily store visits, including overnight travel 30% of the time.
- Manage budgets for travel, events, daily expenses, and dealer meetings/roundtables.
- Support all frontline SPG personnel by training & facilitation on SPG initiatives and goals.
- Manage program rollouts, and ensure frontline teams are trained & audit ready.
- Plan & coordinate store events to drive traffic and increase customer loyalty.
- Ensure that retail stores are audit compliant and resolve any outstanding issues, including (but not limited to) commissions, merchandising, onboarding/offboarding, etc.
- Ensure all KPI's are being met, and coach frontline reps to meet those goals.
Field Sales Representative
MarketSource-Microsoft
McAllen, TX
2014.10 - 2015.07
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Visited key customers repeatedly to promote retention and relationships.
- Represented company brand during customer and prospect interactions.
- Forecasted sales, developing and evaluating various methods of customer interaction.
- Contributed to event marketing, sales and brand promotion.
Education
Master of Arts - Human Resource Management
University of Houston - Clear Lake
Houston, TX 2022.Jan - 2023.May
Master of Science - Management
Texas A&M University - Commerce
Commerce, TX 01.2019 - 05.2021
Bachelor of Arts - Mass Communications (Advertising, Public Relations)
The University of Texas - Rio Grande Valley
Edinburg, TX07.2018
Skills
- Relationship building
- Operations management
- Sales Operations
- Training and Development
- Efficient multi-tasker
- Business Development
- Exceptional interpersonal communication
Certification
Human Resource Management (UTRGV) '18
Six Sigma Green Belt (TAMUC) '21
Languages
English: 5/5
Spanish: 4/5
Volunteer Activities
- Mission Regional Medical Center, 2008-2011, Student Volunteer
- Rio Grande Regional Hospital, 2010, Student Volunteer
- Kansas City Zoo, 2019, Animal Volunteer Program
Personal Information
Countries Visited (so far):
- Mexico
- England
- Germany
- France
- Belgium
- Netherlands
Timeline
Master of Arts - Human Resource Management
University of Houston - Clear Lake
2022.Jan - 2023.May
District Sales Leader
PepsiCo
02.2020 - Current
Master of Science - Management
Texas A&M University - Commerce
01.2019 - 05.2021
Area Operations Manager
Amazon.com Inc.
07.2018 - 12.2019
Field Sales Representative
MarketSource-Microsoft
2014.10 - 2015.07
Bachelor of Arts - Mass Communications (Advertising, Public Relations)
The University of Texas - Rio Grande Valley
Expansion Manager
VIP Wireless/Sprint Prepaid Group
2017 - 06.2018
Indirect Account Executive
VIP Wireless/Sprint Prepaid Group
2016 - 2017
Indirect Account Service Representative
VIP Wireless/Sprint Prepaid Group
2015 - 2016
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