Xavier Alexander Gozon
Hayward,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Executive Housekeeping Manager
Grand Hyatt San Francisco
11.2021 - Current
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation year round.
- Led cross-functional teams to complete large-scale projects within tight deadlines while ensuring minimal disruption to guests'' experience.
- Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
- Improved employee retention rates by creating a positive work culture, offering competitive benefits packages, and conducting regular performance reviews.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Streamlined weekly cleaning schedule for 107 employees.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Maintained required records of work hours, budgets and payrolls.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Developed and implemented staff recognition programs to motivate and reward employees.
Operations Manager
Grand Hyatt San Francisco
01.2022 - 11.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Executive Housekeeper
Grand Hyatt At SFO
06.2021 - 01.2022
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
- Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
Executive Housekeeping Manager
Hyatt Regency San Francisco Airport
03.2016 - 06.2021
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
- Led cross-functional teams to complete large-scale projects within tight deadlines while ensuring minimal disruption to guests'' experience.
- Improved employee retention rates by creating a positive work culture, offering competitive benefits packages, and conducting regular performance reviews.
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Completed financial tasks by estimating costs and preparing and managing budgets.
Director of Housekeeping
Hyatt Centric Fisherman's Wharf
03.2019 - 03.2020
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Cultivated positive relationships with local health inspectors, facilitating smooth inspection processes that resulted in consistently high ratings.
- Oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction.
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
- Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
- Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
- Promoted a culture of continuous learning among housekeeping staff through ongoing training initiatives tailored to individual needs and skill levels.
- Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Front Office Manager
Hyatt Regency San Francisco Ariport
09.2017 - 03.2019
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Drafted employee work schedules to fill coverage gaps.
- Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
- Ensured accurate billing procedures were followed consistently by front desk staff members.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated with sales and marketing teams to promote hotel services, special offers, and events to potential customers.
- Maintained confidentiality of sensitive information pertaining to guests, employees, or hotel operations.
- Spearheaded initiatives that improved overall communication between different departments within the hotel property.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Contributed towards achieving budgetary targets set by senior management through effective cost control measures.
Assistant Executive Housekeeper
Hyatt Regency San Francisco Airport
05.2016 - 09.2017
- Enhanced guest satisfaction by maintaining high standards of cleanliness and orderliness in all areas of the hotel.
- Evaluated employee performance regularly through formal reviews, providing constructive feedback for improvement while recognizing exceptional contributions to the team''s success.
- Optimized departmental budget allocation through careful analysis of expense reports and adjustment of spending as necessary based on business needs.
- Facilitated interdepartmental communication by participating in regular management meetings, sharing insights on housekeeping operations, and collaborating on cross-functional projects.
- Maximized productivity by effectively managing employee scheduling, balancing workload with available resources while minimizing overtime expenses.
- Improved staff performance by providing regular training sessions on cleaning techniques, safety protocols, and customer service skills.
- Maintained strict compliance with OSHA regulations to ensure a safe working environment for staff members.
Housekeeping Supervisor
Hyatt Regency San Francisco Airport
12.2014 - 05.2016
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Established and enforced safety protocols and guidelines for staff.
- Coordinated with outside vendors to provide supplies and equipment for staff.
Hotel Services Agent/Security Officer
Hyatt Regency San Francisco Airport
03.2014 - 12.2014
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Established strong customer relationships, building recommendations and loyalty.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
Education
No Degree - Business Management
Philippine Womens University
Quezon City06.2002
High School Diploma -
La Salle Greenhills
Mandaluyong Philippines01.2001
Skills
- Housekeeping knowledge
- Customer service focus
- Health and safety compliance
- Task Delegation
- Scheduling proficiency
- Budgeting expertise
- Staff Training and Development
- Customer Service
- Problem-Solving
- Clear Communication
- Creative Thinking
- Decision-Making
- Team Guidance and Motivation
- Work Inspection
- Complaints Handling
- Customer Relations
Accomplishments
- Achieved 2023 Department of the year by enhancing not only our cleanliness score but also our guest satisfaction scores with accuracy and efficiency.
- Achieved Manager of the quarter 2023 through effectively helping with several department day to day operations.
- Achieved 2019 Manager of the quarter by introducing Hotsos Mobile and Zingle for Hotel and Guests communication tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Manager of the year through effectively helping with Hotel Renovation and Guest Relations.
- Achieved a Lifetime achievement award from the President of the United States of America through exceptional commitment with our local Non-Profit Organization's fundraising and charity events [Task].
Languages
tagalog
Full Professional
Timeline
Operations Manager
Grand Hyatt San Francisco
01.2022 - 11.2022
Executive Housekeeping Manager
Grand Hyatt San Francisco
11.2021 - Current
Executive Housekeeper
Grand Hyatt At SFO
06.2021 - 01.2022
Director of Housekeeping
Hyatt Centric Fisherman's Wharf
03.2019 - 03.2020
Assistant Front Office Manager
Hyatt Regency San Francisco Ariport
09.2017 - 03.2019
Assistant Executive Housekeeper
Hyatt Regency San Francisco Airport
05.2016 - 09.2017
Executive Housekeeping Manager
Hyatt Regency San Francisco Airport
03.2016 - 06.2021
Housekeeping Supervisor
Hyatt Regency San Francisco Airport
12.2014 - 05.2016
Hotel Services Agent/Security Officer
Hyatt Regency San Francisco Airport
03.2014 - 12.2014
No Degree - Business Management
Philippine Womens University
High School Diploma -
La Salle Greenhills
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