Xavier Castro
Corona,CA
Summary
Operations Coordinator with extensive experience at Federal Express Corp., specializing in logistics management and customer service. Demonstrated ability to optimize operational efficiency and enhance team collaboration. Proficient in data analysis and relationship building, leading to improved service quality and compliance. Strong commitment to safety and performance excellence.
Overview
6
6
years of professional experience
Work History
Operations Coordinator
Federal Express Corp.
3255 S Cactus Ave, Bloomington CA, 92316
05.2025 - Current
- Monitored facility reporting metrics daily to ensure service, safety, cost, and quality standards were met.
- Coordinated with ISP/TSP to resolve pickup and delivery issues, enhancing customer satisfaction and operational efficiency.
- Utilized Excel, G.P.I, TMS, and Auto DSW to streamline operations and maintain effective communication with Amazon accounts.
- Ensured timely delivery by following up with B/C or A/O on any packages left behind at the station.
- Conducted audits and collaborated with coworkers and P&D Managers to resolve QVI issues.
- Addressed customer service issues by examining disputed deliveries and missing packages.
- Coordinated communication of Hazmat trailers to ensure efficient package sorting.
- Cultivated strategic relationships and partnerships with business leaders.
- Resolved customer and station concerns regarding pickup times and package issues, ensuring seamless operations.
Linehaul Coordinator
Federal Express Corporation
330 Resource Dr. Bloomington CA,92316, CA
02.2021 - 05.2023
- Coordinated dispatch and planning for local hot cuts in Southern California's largest hub area.
- Facilitated effective communication with dock teams to optimize relay retrieval and trailer dispatch.
- Managed and updated driver medical cards in the system to ensure compliance.
- Leveraged CDAs, TMS, and VMS systems to streamline logistics operations.
- Engaged with stations to evaluate and meet requests for additional power.
- Managed driver communications through the Mobile Trip Assistant, providing essential dispatch information including equipment locations, seals, and weights.
- Reported and investigated scheduled delays, accidents, and equipment failures, executing contingency plans to maintain on-time load delivery.
- Completed Hub Area Nightly Recap to communicate equipment status and arrival times across campus.
- Performed dock walks to deliver accurate trailer data and percentages for efficient planning.
- Scheduled final cuts to optimize preload delivery timelines for stations.
Operations Manager
Federal Express Corporation
330 Resource Drive Bloomington , CA
10.2019 - 02.2021
- Optimized door-to-door operational flow using ISS, leveraging statistical analysis for enhanced efficiency.
- Encouraged package handlers to pursue career growth while facilitating thorough education on daily responsibilities.
- Utilized EYMS (Enterprise Yard Management), TMS (Transportation Management System), and Microsoft Office to streamline operational processes.
- Managed load side operations during AM shift, ensuring HOT cuts were condensed and trailers dispatched promptly at coordinated hubs.
- Implemented and managed standard operating procedures to ensure high-quality load management.
- Directed switcher operations by organizing break schedules and tracking move counts.
- Monitored TMS temp-close for holds or relays, ensuring timely resolution in the yard.
- Managed trailer arrivals by activating them through TMS, optimizing yard logistics.
- Fostered a safety-first culture, prioritizing employee well-being and operational safety.
- Reviewed and verified employee time cards in MyTime, ensuring accuracy and approval of vacation requests.
- Trained and coached Package Handlers and Package Handler Switchers to enhance operational efficiency.
- Guided managers in load side and yard operations, improving team productivity.
Education
High School Diploma -
La Sierra High School
Riverside, CA05-2012
Skills
- Data analysis and logistics management
- Project management and process improvement
- Customer service and compliance
- Team collaboration and coordination
- Performance monitoring and safety management
- Time management and conflict resolution
- Relationship building and development
- Logistics coordination and implementation
- Microsoft Excel
Accomplishments
- Employee of the month ( march 2015)
- Most Valuable Player for Yard Switcher (October 2019)
- Employee of the month Linehual Coordinator ( June 2021)
- Employee of the month Operations Coordinator ( July 2023)
Timeline
Operations Coordinator
Federal Express Corp.
05.2025 - Current
Linehaul Coordinator
Federal Express Corporation
02.2021 - 05.2023
Operations Manager
Federal Express Corporation
10.2019 - 02.2021
High School Diploma -
La Sierra High School
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