XAVIER EMMANUEL MANCILLAS
Lubbock,Texas
Summary
Enthusiastic Center Quality Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of leadership strategies and motivated to learn, grow and excel in my role to contribute to the success of the organization.
Overview
15
15
years of professional experience
Work History
Center Quality Manager
CSL Plasma
06.2022 - Current
- Ensure the center is "inspection ready" by managing adherence to Standard Operating Procedures (SOPs), compliance policies and the quality system
- Manage the Quality Control program, calibrations management, monitor of compliance to defined processes e.g
- Sampling, competency checks, trending and analysis of KPIs, cause and failure mode impact assessment and change management
- Recruit, hire, conduct performance reviews, lead investigations and deviations, enact corrective actions, and termination
- Complied with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA), federal, state and local regulatory, company policies and procedures
- Follow all HR policies and practices through fair treatment of all employees
- Monitor CAPA's and effectiveness checks to ensure issues are resolved.
Management Trainee - Quality
CSL Plasma
09.2021 - 06.2022
- CSL Plasma Leadership Development program completed
- Learn and understand Company SOP's and applicable federal and local regulations, develop capabilities in performing nearly all staff tasks and duties at a proficiency level adequate for training and critiquing employees in the performance of those tasks and duties
- Under the supervision of the Assistant Quality Manager and/or ADOQ, participate in audits, investigations and deviations to determine root cause, correction/preventive actions and effectiveness checks
- Make recommendations for remedial actions to resolve audit observations and other non-compliance issues or deficiencies
- Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
Quality Control Analyst/Case Manager
Workforce Group
04.2021 - 09.2021
- Coordinate referrals, service planning and documentation of services for assigned caseload
- Accept crisis calls and provide support to families in crisis
- Submit completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated ORR representative
- Meet all deadlines required by program supervisor and federal partners
- Communicate effectively in writing and verbally in English and Spanish
- Applied knowledge acquired in Case Management position to Quality Control role
- Disaster Recovery Case Management in Emergency Rental Assistance Projects.
Resource Support Coordinator
BCFS Health and Human Services
02.2021 - 04.2021
- Identify and support relationships between assigned support area and key national program resources
- Audit completion in various databases to ensure accuracy of forms and resources
- Draft general correspondence, memos, charts, etc
- And proof final copies for clarity, spelling, grammar and layout
- Track all Residential Services Division resources, leases, contract agreements and other relevant programmatic items for quality assurance
- Meet all deadlines required by program supervisor and federal partners.
Unit Manager
BCFS Health and Human Services
01.2020 - 02.2021
- Ensure proper supervision and appropriate behavioral limits of children by taking reasonable action to carry out responsibilities and ensuring the safety and well-being of each child in accordance with federal and state standards and requirements
- Supervise assigned direct care staff from the start of the assigned shift until relieved.
Caregiver/Provider
C-C4 LLC
09.2013 - 01.2020
- Caregiver duties, Medication reminder, driver, shadowing
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Transported patient daily via wheelchair to and from rehabilitation and daily activities.
Team Leader/Supervisor
Jack In The Box
08.2008 - 12.2012
- Supervised operations of three or more employees
- Cashier duties, cooking, cleaning
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance
- Increased customer satisfaction and grew business by maintaining close relationships with customers
- Sped up completion of orders resulting in rapid delivery and increased customer satisfaction.
Education
Bachelor of Science - Business Administration - HR Management
Southern New Hampshire University
Manchester, NH05.2020
Associate - Business Administration
San Antonio College
San Antonio, TX05.2018
Skills
- Staff Management
- Regulatory Compliance
- Operational Improvements
- Supplier Relationship Management
- Team Training
- Performance Evaluations
- Key Performance Indicators
- Schedule Preparation
- Documentation Control
- Root Cause Analysis
- FDA Regulations
Languages
Spanish
Native or Bilingual
Computer Skills
- Microsoft Office (Word, Excel, PowerPoint) - For the purpose of creating Company-Generated Memorandums, Training, Staff Communications, Meeting Agendas
- Teams, Outlook Email - For the purpose of Reminders/Deadlines, Scheduling, Team Collaboration
- Veeva - For Deviation Management and to create Corrective Actions Preventative Actions
- Trackwise - For Complaints (gCFR's)
- KRONOS - For the Purpose of Scheduling/Attendance Tracker (Point System)
- Workday - For the purpose of creating Employment Requisitions, Hiring, Terminations, Disciplinary Corrective Actions, and Performance Evaluations
- Plateau Cloud - For the Purpose New Hire Orientations, Onboarding, Training Tracker, Corporate Revision Reviews
Timeline
Center Quality Manager
CSL Plasma
06.2022 - Current
Management Trainee - Quality
CSL Plasma
09.2021 - 06.2022
Quality Control Analyst/Case Manager
Workforce Group
04.2021 - 09.2021
Resource Support Coordinator
BCFS Health and Human Services
02.2021 - 04.2021
Unit Manager
BCFS Health and Human Services
01.2020 - 02.2021
Caregiver/Provider
C-C4 LLC
09.2013 - 01.2020
Team Leader/Supervisor
Jack In The Box
08.2008 - 12.2012
Bachelor of Science - Business Administration - HR Management
Southern New Hampshire University
Associate - Business Administration
San Antonio College
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