Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Xavierr Rivera

Winter Haven,FL

Summary

My objective in this field of work is go above and beyond what is deemed the normal standard of customer service. By using my skills in being bilingual to help provide the best customer service to those of the English speaking and Spanish speaking languages.

Overview

2
2
years of professional experience

Work History

Warehouse Lead

Rush Truck Center
Haines City, FL
08.2022 - Current
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Analyzed business performance data and forecasted business results for upper management.
  • Maintained inventory records with timely updates.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Provided feedback on improvement opportunities within the warehouse environment.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Read orders to verify attributes and quantities of merchandise.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Facilitated communication between managers and staff regarding operational procedures and policies.
  • Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Investigated discrepancies in inventory counts in order to resolve any discrepancies quickly.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
  • Resolved any customer service issues related to orders picked up from the warehouse.
  • Answered number of calls per shift to assist with customer questions and concerns.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.

Sales Representative

Rush Truck Center
Haines City, FL
12.2021 - Current
  • Created successful strategies to develop and expand customer sales.
  • Used CRM database to track referral and appointment data.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Generated new sales leads through cold calling and networking activities.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Developed key customer relationships to increase sales.
  • Contacted new and existing customers to outline benefits of products.
  • Conducted market research to identify potential customers and their needs.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Demonstrated product features to align with customer needs.
  • Recommended, selected and located merchandise based on customer desires.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Answered store and merchandise questions and led customers to wanted items.
  • Adhered to company initiatives and achieved established goals.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Researched competitors' products, prices, and sales techniques.
  • Maintained accurate records of all sales and prospecting activities.
  • Greeted customers to determine wants or needs.
  • Provided technical support for customers using the company's products or services.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Collaborated with other departments such as marketing, finance, logistics.
  • Reviewed monthly performance against targets set by management team.
  • Negotiated pricing contracts with customers to maximize profits.
  • Described merchandise and explained use, operation and care.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained schedule of class assignments to meet deadlines.
  • Planned and completed group projects, working smoothly with others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Achieved cost-savings by developing functional solutions to problems.

Education

High School Diploma -

Four Corners Charter High School
Davenport, FL
05-2020

Skills

  • Excellent Customer service
  • Excellent analytics
  • Outstanding multi-tasking skills
  • Very efficient & effective in time management
  • Great skillset in Microsoft window applications
  • Outstanding in fasted paced environment
  • Excellent in adapting to different situations or environments
  • Very efficient in working independently & team environment
  • Great a finishing task in a timely manner
  • Strive to always break goals while achieving amazing results in workplace
  • Having a strong & confident voice in the workplace
  • striving to always improve my skills to its full potential while keeping them polished
  • Performance Improvement
  • Contract Negotiation
  • Budget Management
  • Cost Reduction
  • Database Documentation
  • Reporting and Correspondence
  • Financial Tracking

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Warehouse Lead

Rush Truck Center
08.2022 - Current

Sales Representative

Rush Truck Center
12.2021 - Current

High School Diploma -

Four Corners Charter High School

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Xavierr Rivera