Xavira Angel Chee
Restaurant Management
Phoenix,AZ
Overview
12
12
years of professional experience
Work History
Assistant General Manager
California Fish Grill
Phoenix, Arizona
07.2024 - Current
- Implemented promotional strategies to enhance customer engagement and satisfaction.
- Maintained cleanliness and organization of the dining area for a welcoming atmosphere.
- Supported financial management tasks, including cash handling and expense tracking.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
- Monitored inventory levels and placed orders for new stock as needed.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Oversaw daily operations ensuring adherence to quality and service standards.
- Trained staff on customer service best practices and menu knowledge.
- Coordinated inventory management and ordering processes for fresh ingredients.
- Conducted regular inspections to maintain cleanliness and safety compliance.
Food and Beverage Manager
Panera Bread
Tempe, AZ, AZ
09.2022 - 08.2024
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
- Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
General Manager
Popeyes Louisiana Chicken
Mesa, AZ
03.2018 - 04.2021
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Developed and maintained scheduling systems to ensure efficient workflow.
- Monitored employee absences and tardiness to ensure adequate coverage for shifts.
- Tracked employee overtime hours and adjusted schedules accordingly.
- Ensured that all foods were prepared according to health department regulations.
Customer Service Representative
Walmart
Gilbert, AZ
01.2014 - 01.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Verified customer information and eligibility for refunds in accordance with company policies and procedures.
- Researched discrepancies related to refund requests.
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
Education
Master of Arts - Professional Massage Therapist
The Arizona School of Massage Therapy
Tempe, AZ10-2010
High School Diploma -
Camelback High School
Phoenix, AZ05-1999
Skills
- Management
- Team Management
- Operations Management
- Cost Control
- Health Code Compliance
- Labor Cost Controls
- Staff Leadership
- Inventory Management
- Customer Service
- Cash Drawer Reconciliation
- Positive Attitude
- Cash Handling
- Coaching and Mentoring
- Merchandising guidelines
- Display Setup
- Price Checking
- Order Fulfillment
- Temperature Monitoring
- Food Preparation
- Inspecting merchandise
- Crate breakdown
- Loss Prevention
- Workplace Safety
- Customer service-focused
- Performance Improvement
- Food safety understanding
- Retail Sales
- Product Knowledge
Timeline
Assistant General Manager
California Fish Grill
07.2024 - Current
Food and Beverage Manager
Panera Bread
09.2022 - 08.2024
General Manager
Popeyes Louisiana Chicken
03.2018 - 04.2021
Customer Service Representative
Walmart
01.2014 - 01.2017
Master of Arts - Professional Massage Therapist
The Arizona School of Massage Therapy
High School Diploma -
Camelback High School