Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xaviyanna Whyte

Fayetteville,United States

Summary

Dynamic quality lead with a proven track record at Smithfield, enhancing product quality through rigorous control measures and effective team leadership. Skilled in outstanding customer service and staff training, I foster strong relationships and drive operational excellence, ensuring compliance with industry standards and regulations.


Overview

5
5
years of professional experience

Work History

Quality Lead Packer

Smithfield
06.2022 - Current
  • Collaborated with cross-functional teams to address root causes of quality issues, resulting in improved processes and products..
  • Supported quality control assessments on manufacturing floor.
  • Performed testing to assess product effectiveness, alignment with designed purpose and adaptations for other purposes.
  • Remained compliant with federal, state and municipal regulations related to safety of company and personnel.

Customer Service Lead

Food Lion
08.2020 - 05.2022
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Established strong relationships with clients, leading to repeat business and positive feedback.

Education

General

Seventy First High School
Fayetteville, NC
06-2020

Skills

  • Outstanding customer service
  • Verbal and written communication
  • Staff training and development
  • Documentation and reporting
  • Relationship building
  • Teamwork and collaboration

Timeline

Quality Lead Packer

Smithfield
06.2022 - Current

Customer Service Lead

Food Lion
08.2020 - 05.2022

General

Seventy First High School

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