Xavoria Scott
Arlington,TX
Summary
Highly motivated technical support employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Technical Customer Service Representative
Brink’s Home Security
Dallas, TX
04.2021 - Current
- Inbound customer service agent: type 30 wpm, take payments, update accounts with auto-pay information, update account billing and service address, handle billing disputes and small collections, leave temporary and permanent notes for dispatch, be able to read customers' keypad activities, have the ability to reach out to the proper authority to cancel dispatches, and provide dispositions, de-escalating escalated calls.
- Provided technical support for installation and troubleshooting of security devices.
- Educated clients on system features and optimal usage techniques for security systems.
- Maintained documentation of customer interactions in CRM software for accurate records.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
- Identified customer needs and provided appropriate solutions.
- Worked closely with other departments such as sales, engineering, and marketing to coordinate resources for optimal customer experience.
- Created detailed documentation for each customer interaction to maintain accurate records of service provided.
- Attended weekly meetings with team members to discuss best practices for providing excellent customer service.
- Continually updated skillset by attending training sessions led by experienced professionals.
- Answered customer questions regarding system functionality and usage.
Billing Specialist
Spectrum
Irving, TX
10.2017 - 11.2019
- Processed customer billing inquiries and resolved discrepancies efficiently.
- Managed billing cycles and ensured timely invoicing for services provided.
- Reviewed account adjustments and applied credits accurately to customer accounts.
- Maintained billing system records and updated customer information regularly.
- Answered customer inquiries regarding billings, payments, account status.
- Worked with team members to identify and develop process improvements.
Education
High School Diploma -
South Oak Cliff High School
Dallas, TX05-2007
Skills
- Technical troubleshooting
- Customer education
- Billing management
- Account updates
- Payment processing
- Documentation maintenance
- Time management
- Effective communication
- Problem solving
Timeline
Technical Customer Service Representative
Brink’s Home Security
04.2021 - Current
Billing Specialist
Spectrum
10.2017 - 11.2019
High School Diploma -
South Oak Cliff High School
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