Xaya Estronza
Altamonte Springs,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Housekeeper
Disney College Program
06.2024 - 01.2025
- Maintained high standards of cleanliness and organization in guest rooms and public areas
- Ensured timely room preparation and met guest expectations for comfort and cleanliness
- Responded to guest requests and provided exceptional customer service
- Collaborated with other team members to uphold Disney's reputation for excellence in hospitality
- Managed inventory and reported supply needs to supervisors
Dog Attendant and Receptionist
Barknona Dog Hotel
12251 Andric Ln, Orlando, FL 32827
02.2022 - 01.2024
- Supervised and ensured the safety of dogs in daycare, maintaining a clean and engaging environment
- Oversaw boarding dogs during playtime, including feeding and administering medication as needed
- Sanitized dog suites and other facility areas
- Managed front desk tasks, including check-ins and scheduling for daycare and boarding services
- Handled phone inquiries and provided customer service during check-outs
- Verified dog vaccination records with veterinary clinics
Server
BurgerFI
765 W Osceola Pkwy, Kissimmee, FL 34741
08.2020 - 01.2022
- Maintained pristine cleanliness in dining areas, restrooms, and the front service station to uphold a welcoming and sophisticated atmosphere
- Ensured consistent and efficient replenishment of dining and service areas to meet peak service demands
- Managed online and takeaway orders, maintaining a high standard of service and timeliness
- Delivered food to guests promptly, ensuring correct orders and an exceptional dining experience
- Assisted with taking customer orders, showcasing excellent communication skills and attentive service
- Provided backup cashier support, demonstrating adaptability and comprehensive knowledge of front-of-house operations
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Volunteer
PetSmart
08.2019 - 02.2020
- Cleaned and cared for dogs and puppies
- Walked older dogs and ensured their well-being
- Assisted customers with questions about the adoption process
- Processed payments for adoption fees
Education
Bachelor's Degree -
University of Central Florida
Orlando, FL05.2025
Associate of Arts (A.A.) -
Valencia College
Orlando, FL01.2023
High School Diploma -
Lake Nona High School
Orlando, FL01.2023
Skills
- Proficient in customer service
- Effective teamwork and collaboration
- Detail-oriented and committed to task completion
- Teamwork
- Customer Service
- Housekeeping
References
Available upon request
Timeline
Housekeeper
Disney College Program
06.2024 - 01.2025
Dog Attendant and Receptionist
Barknona Dog Hotel
02.2022 - 01.2024
Server
BurgerFI
08.2020 - 01.2022
Volunteer
PetSmart
08.2019 - 02.2020
Bachelor's Degree -
University of Central Florida
Associate of Arts (A.A.) -
Valencia College
High School Diploma -
Lake Nona High School