Summary
Overview
Work History
Education
Skills
Timeline
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Xcellence Glenn

Windermere,FL

Summary

Seasoned Specialist offering years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.

Overview

4
4
years of professional experience

Work History

Organizing Admin Specialist

Florida Rights Restoration Coalition
Orlando, FL
01.2023 - 04.2024
  • Developed and implemented specialized procedures for our organizers.
  • Generated reports to track the performance metrics of team members.
  • Researched and analyzed our member's feedback to identify areas of improvement.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Provided technical support for our organizers in resolving complex issues.
  • Created training materials for new hires on the company's procedures and policies.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Exercised versatility in fast-paced, agile work environments.
  • Participated in ongoing training and compliance activities.
  • Defined team directions and provided guidance to members.
  • Maintained positive working relationship with fellow staff and management.

Operations Admin Support

Florida Rights Restoration Coalition
Orlando, FL
08.2022 - 01.2023
  • Provided administrative support to the operations team, including filing and data entry.
  • Created and maintained accurate records of operational activities and performance metrics.
  • Monitored inventory levels of materials needed for the successful completion of operations objectives.
  • Assisted in developing training programs for new staff members joining the operations team.
  • Responded promptly to customer inquiries regarding operational issues or concerns.
  • Analyzed operational reports to identify areas requiring improvement or modification.
  • Maintained a comprehensive database of all operational documents, policies, and regulations.
  • Coordinated with external vendors for supply chain optimization initiatives.
  • Participated in cross-functional teams to develop innovative solutions for complex operational problems.
  • Supported senior managers in preparing presentations related to operations progress or accomplishments.
  • Prepared comprehensive reports on current status of all ongoing operation activities.
  • Managed daily workload distribution among staff members based on individual skillsets.

Human Resources Admin Assistant

Florida Rights Restoration Coalition
Orlando, FL
08.2021 - 11.2021
  • Compiled employee records such as contact information, performance reviews, and training histories.
  • Provided administrative support to Human Resources staff including scheduling meetings and maintaining calendars.
  • Prepared reports on employee absences, turnover rates, recruitment activities and other areas of interest.
  • Answered incoming calls from employees regarding inquiries about benefits or payroll issues.
  • Organized orientation programs for new hires to introduce them to their duties and responsibilities.
  • Assisted in the development of human resources policies, procedures and programs.
  • Handled employee grievances or complaints in a professional manner according to established protocols.

Hotline Representative

Florida Rights Restoration Coalition
Orlando, FL
06.2020 - 08.2021
  • Answered phone calls and directed them to appropriate personnel.
  • Consistently met daily performance goals set by management team members.
  • Established positive relationships with members through effective communication techniques.
  • Collaborated with colleagues in other departments to ensure that all member's needs were met effectively.
  • Assisted co-workers during busy periods or whenever needed in order to provide excellent service.
  • Participated in training sessions designed to improve overall job performance.

Receptionist

Florida Rights Restoration Coalition
Orlando, FL
05.2020 - 06.2020
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Updated daily log book with information about visitors entering the premises.
  • Organized conference room reservations for meetings or events.

Education

High School Diploma -

Olympia High School
Orlando, FL
05-2022

Skills

  • Maintenance and repair
  • Root Cause Analysis
  • Resource Allocation
  • Emergency Response
  • Supply Management
  • Quality Assurance
  • Customer Relations
  • Organizational Skills
  • Relationship Building
  • Analytical Thinking
  • Expert in Asana, Microsoft, Google Drive/Suites, Zoom, Slack, and Airtable
  • Project Planning

Timeline

Organizing Admin Specialist

Florida Rights Restoration Coalition
01.2023 - 04.2024

Operations Admin Support

Florida Rights Restoration Coalition
08.2022 - 01.2023

Human Resources Admin Assistant

Florida Rights Restoration Coalition
08.2021 - 11.2021

Hotline Representative

Florida Rights Restoration Coalition
06.2020 - 08.2021

Receptionist

Florida Rights Restoration Coalition
05.2020 - 06.2020

High School Diploma -

Olympia High School

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Xcellence Glenn