Xeandria Ancrum
Panama City,FL
Summary
Dynamic HR and customer service professional with a proven track record in talent acquisition, employee relations, and sales strategy. Adept at fostering positive workplace environments and driving revenue growth through effective sales techniques and relationship management. Skilled in aligning human resources practices with business objectives to enhance organizational performance and employee satisfaction.
Overview
3
3
years of professional experience
Work History
Human Resources Assistant
Life Management Center of Northwest Florida Inc.
Panama City, FL
08.2023 - 06.2024
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Collaborated with leadership on recruitment strategies, development plans, performance management, and employee engagement to improve company employment and retention by 8%.
- Managed company organizational structure, responsibilities, and staffing levels, creating strong hierarchy channels.
Orientation Leader/Assistant Event Coordinator
University of West Florida Recreation & Wellness Services
Pensacola, FL
01.2021 - 12.2022
- Planned and executed events from inception to completion, ensuring alignment with university organization requirements, target audience, and objectives.
- Successfully led the campus's largest organizational event, managing over 400 attendees.
- Managed and prepared budgets, ensuring adherence and proper allocation of resources.
- Supervised and coordinated event staff, including coordinators, vendors, and volunteers, to ensure seamless execution of events.
Sales Associate
Victoria Secret
Pensacola, FL
08.2021 - 12.2022
- Trained new team members in cash register operation, stock procedures and customer services.
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Successfully increased company credit reward applications by 20% in the first quarter.
Education
Communications
The University of West Florida
Pensacola, FL05-2022
Master of Science - Human Resources Management
Troy University
Troy, ALSkills
- Project managements
- Customer Service
- Recruitment
- Verbal/Written Communication
- Policy and Procedure
- Performance Management
- Problem-solving
- Payroll processing
- Software Management
- Time Management
Timeline
Human Resources Assistant
Life Management Center of Northwest Florida Inc.
08.2023 - 06.2024
Sales Associate
Victoria Secret
08.2021 - 12.2022
Orientation Leader/Assistant Event Coordinator
University of West Florida Recreation & Wellness Services
01.2021 - 12.2022
Communications
The University of West Florida
Master of Science - Human Resources Management
Troy University
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