Xelenia Santiago

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• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Organized and detail-oriented with a strong work ethic.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.
• Passionate about learning and committed to continual improvement.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Paid attention to detail while completing assignments.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Oversaw inventory management, optimizing stock levels, and reducing waste.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Created and maintained safe and secure work environments for employees.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
• Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
• Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Developed detailed plans based on broad guidance and direction.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.

• Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
• Made loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
• Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
• Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
• Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
• Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
• Checked, organized and displayed inventory attractively to promote patron interest.
• Prepared all paperwork, checked identifying information and documented transactions.
• Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
• Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
• Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
• Handled over a hundred daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
• Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
• Organized store shelves to display most attractive inventory.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Removed all boxes and related trash from sales floor and processed through compactors.
• Unloaded arriving product stock and moved to store display areas.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
• Collaborated with team members to complete tasks quickly and accurately, reducing customer complaints related to out-of-stock items.
• Contributed to a reduction in shrinkage by carefully handling merchandise and diligently reporting any signs of theft or damage observed during overnight shifts.
• Scanned shelves and product cases to locate expired, outdated, and spoiled items.

• Maintained a clean and organized workspace, adhering to health and safety standards for optimal food service conditions.
• Led efforts to improve sustainability within the food service department, reducing waste and lowering environmental impact.
• Expedited food service during peak hours by prioritizing tasks effectively and maintaining communication with other kitchen staff members.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.