Xena Blankenship
Spring Valley
Summary
Offering strong organizational and interpersonal skills with readiness to learn and grow. Bringing ability to quickly grasp new technologies and procedures, coupled with proficiency in administrative tasks and patient coordination. Ready to use and develop scheduling and billing skills in any role.
Overview
8
8
years of professional experience
Work History
Dental Office Manager
Pearl Ridge Dental
11.2020 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
Entertainer
Sister Luv LLC
11.2018 - Current
- Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
- Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
- Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Developed unique acts for various occasions, ensuring a memorable experience for all attendees.
- Refined stage presence techniques to captivate audiences of diverse ages and backgrounds effectively.
- Received numerous positive reviews from clients, resulting in repeat bookings and referrals for new gigs.
- Seamlessly adapted performances to accommodate last-minute changes or unforeseen challenges during live events.
- Fostered a positive work environment for fellow entertainers by offering constructive feedback and support during rehearsals or backstage preparations.
- Expanded clientele base through active networking at industry events and conferences.
- Performed themed sets and shows with minimal repetition to provide original content for returning guests.
- Improved time management skills by balancing multiple bookings and maintaining punctuality for every performance commitment.
- Contributed creative ideas for new show concepts during brainstorming sessions with fellow performers or event planners.
Chiropractic Assistant
Dr. Kevin Huelskamp
06.2018 - 11.2020
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system using Atlas and checked information for accuracy.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Dental Assistant
Pearl Ridge Dental
06.2017 - 06.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Education
Homeschooled
Spring Valley, MNSkills
- Insurance billing
- Schedule management
- HIPAA compliance
- ICD-10 coding
- Insurance verification
- Negotiation and conflict resolution
- Insurance processes
- Insurance claims processing
Timeline
Dental Office Manager
Pearl Ridge Dental
11.2020 - Current
Entertainer
Sister Luv LLC
11.2018 - Current
Chiropractic Assistant
Dr. Kevin Huelskamp
06.2018 - 11.2020
Dental Assistant
Pearl Ridge Dental
06.2017 - 06.2018
Homeschooled
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