Xena Cisko
Stylist
Mauldin,SC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
1
1
Language
Work History
Stylist
Stitch Fix
Remote, SC
03.2022 - Current
- Produce partial or complete wardrobe collections to support individual client objectives, spanning, modification to image, altered body style, updated professional appearance or special events.
- Lead entire client shopping experience, putting together ensembles and providing styling tips that were personalized.
- Cultivate lasting relationships with clients through one-on-one interactions.
- Adhere to established schedules by facilitating work quality and timely delivery.
- Operate within a flexible schedule environment that supports autonomy and business needs.
- Make the best decision for each individual situation through creative problem solving and providing a client experience that feels too good to be true (but is really that good!).
- Take initiative and contribute to the company by being the voice of the client and surfacing feedback to the Merchandising team.
Operations Supervisor
Ohana's Shave Ice, LLC
Duncan, SC
03.2022 - Current
- Motivated and trained employees to maximize team productivity.
- Monitored supply chain and managed logistics functions for company.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Tracked company equipment, tools and technology to manage inventory.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Analyzed department metrics and performance and reported findings to management.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Compiled training materials for new employees and tracked skill development.
- Managed internal operational standards and productivity targets.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
Social Media Manager
Ohana's Shave Ice, LLC
Duncan, SC
03.2022 - Current
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Drove cross-functional collaboration with focus on quality service delivery.
- Identified target market and key segments through in-depth analysis of markets and related trends.
- Suggested and implemented new features to develop brand awareness.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across digital outlets.
- Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
- Managed team to generate original content and moderate online community members.
- Created actionable plans to grow and maintain followers through Twitter, Facebook and Instagram.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Communicated with followers to promptly respond to queries and monitor reviews.
- Increased customer engagement through social media.
- Designed and implemented social media strategies to align with business goals.
- Coached employees company-wide on content creation best practices.
Personal Shopper
Instacart
, SC
01.2018 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Loaded and unloaded orders at customer's homes or locations.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consulted with customers on food selections and custom order requests.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Kept vehicle clean and neat to offer professional impression to every customer.
Guest Advocate
Target
Simpsonville, SC
11.2018 - 03.2022
- Greeted guests, offered assistance, and answered questions to build rapport and retention.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded proactively and positively to rapid change.
- Facilitated inter-departmental communication to effectively provide customer support.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and backed up other departments.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Closed all registers within the store, taking all of the money into the cash office.
Shift Leader
Your Pie
Greenville, SC
05.2019 - 02.2021
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Mentored newly hired employees on operating equipment and safety.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Enforced company policies and regulations with employees.
- Created incentive programs and contests to support and award top performers.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Collected and authorized payments of guests.
- Served of-age customers beer and wine.
Self-Checkout Attendant
Ingles Supermarket
Mauldin, SC
03.2015 - 04.2018
- Described products and services in detail to answer customer questions.
- Assisted customers with self-checkout machine operations.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Diagnosed issues with self-checkout machines and manually processed transactions.
- Engaged with customers and offered assistance upon entry into store.
- Maintained awareness of product locations to assist customers in finding requested items.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Helped customers complete purchases, locate items and join reward programs.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on sales software system operation.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Cleaned entire front end of store.
- Returned unwanted items to original spot in store.
Counter Staff Member
The Lazy Chicken
Greenville, SC
05.2017 - 02.2018
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Replenished serving stations with fresh food and cleaned up spills.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Documented customer orders and conveyed special requests to kitchen staff.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Endorsed products by making recommendations and promoting specials, increasing daily sales.
Education
High School Diploma -
Mauldin High School
Mauldin, SC 08.2013 - 06.2016
Associate of Science -
Greenville Technical College
Greenville, SC 08.2017 - 05.2020
Skills
Personal wardrobe designs
Understanding of textures
Knowledge of colors
Relationship building
Staff Management
Verbal and written communication
Schedule optimization
Mathematical calculations
Operations management
Coaching and mentoring
Customer assistance
Guest inquiries
Time management skills
Cash Handling
Opening and closing procedures
Multi-tasking
Social Media Management
Team Building
Effective problem solver
Customer-focused
Timeline
Stylist
Stitch Fix
03.2022 - Current
Operations Supervisor
Ohana's Shave Ice, LLC
03.2022 - Current
Social Media Manager
Ohana's Shave Ice, LLC
03.2022 - Current
Shift Leader
Your Pie
05.2019 - 02.2021
Guest Advocate
Target
11.2018 - 03.2022
Personal Shopper
Instacart
01.2018 - Current
Associate of Science -
Greenville Technical College
08.2017 - 05.2020
Counter Staff Member
The Lazy Chicken
05.2017 - 02.2018
Self-Checkout Attendant
Ingles Supermarket
03.2015 - 04.2018
High School Diploma -
Mauldin High School
08.2013 - 06.2016