Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Xena Contreras

Clarkston,USA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Loan Specialist

Vibe Credit Union
Clarkston, US
09.2022 - Current
  • Open accounts for members, along with IRS's, CDs, and specialty accounts.
  • Doing wire transfers and helping members with any issues they have.
  • Reviewed loan applications and credit information to determine potential customers' eligibility for loans.
  • Provided guidance to customers on how to improve their credit scores if necessary for loan approval purposes.

Indexing Specialist

United Wholesale
Pontiac, US
07.2020 - 12.2021
  • Pull loans, and organize documents to set up the loan process.
  • Created and maintained detailed records of all indexed documents according to established procedures.
  • Utilized software programs such as Microsoft Office, Adobe Acrobat, and Access to manage indexes.
  • Collaborated with other departments within the organization to determine appropriate indexing requirements for various types of documents.

Paraprofessional

Milford High School
Milford, US
09.2019 - 01.2020
  • Assisted teachers with planning and preparing lessons for students.
  • Provided guidance to students in the classroom setting.
  • Created and maintained positive relationships with students, parents, and colleagues.
  • Supervised small groups of students during instruction time.
  • Attended professional development workshops related to job responsibilities.
  • Ensured that all safety regulations were followed in the classroom environment.
  • Assisted children at stations during small-group learning periods.

Manager

Home Depot
Pontiac, US
03.2017 - 11.2017
  • Collaborated with the management team to determine appropriate staffing levels for peak hours.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Monitored register drawers to ensure adequate change was available throughout each shift.

Cashier/Customer Service

Taco Bell, Food Service
Lake Orion, US
11.2014 - 04.2017
  • Greeted customers and provided friendly customer service.
  • Processed payments, gave change and issued receipts for orders.
  • Operated cash registers, credit card machines and other related equipment accurately.
  • Maintained cleanliness of work area throughout shift.
  • Stocked shelves with food items and supplies as needed.
  • Organized order taking station to ensure efficient workflow.
  • Inspected orders to make sure they were accurate before handing them to customers.
  • Answered customer inquiries regarding menu items, prices, promotions and special offers.
  • Assisted in preparing food items such as sandwiches or salads when necessary.
  • Handled customer complaints in a professional manner while following company policies and procedures.
  • Adhered to all food safety regulations including proper storage of products and temperature control guidelines.
  • Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.

Education

High school or equivalent -

Clarkston High School
Clarkston, MI

Skills

  • Typing
  • Time management
  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Office
  • Customer service-focused
  • Reliable
  • Friendly
  • Relationship building and management
  • Written and verbal communication
  • Information Gathering
  • Adaptability
  • Emotional Intelligence
  • Professionalism
  • Multitasking
  • Organization and record keeping
  • Teamwork skills

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Loan Specialist

Vibe Credit Union
09.2022 - Current

Indexing Specialist

United Wholesale
07.2020 - 12.2021

Paraprofessional

Milford High School
09.2019 - 01.2020

Manager

Home Depot
03.2017 - 11.2017

Cashier/Customer Service

Taco Bell, Food Service
11.2014 - 04.2017

High school or equivalent -

Clarkston High School

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