Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Xena Harris

Sharon Hill,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Military Admissions Officer

Strayer University
03.2023 - Current
  • This role acts as the main point of contact for Strayer University's potential students, providing guidance and information on the university's online degree programs, career opportunities, financing options, and academic requirements
  • The admissions Officer is responsible for overseeing the entire student recruitment process on campus, operating in a fast-paced, service-oriented, and compliance-driven environment
  • Help potential students make informed decisions by clarifying important decision points and providing alternative solutions that align with their specific needs.
  • Streamlined communication with military personnel and families, ensuring accurate information dissemination regarding educational programs and benefits.
  • Reviewed and discussed new students' academic credentials, interests, and educational goals.
  • Empowered team members by delegating responsibilities according to individual strengths and leading the Sunday overtime team.
  • Collaborated with the marketing team to create a advertisement to increase campus engagement that was published on Strayer's social media pages.

Client Service Representative

Vertical Screen
12.2021 - 04.2023
  • As part of my professional duties, I am entrusted with the task of meticulously documenting all incoming and outgoing calls and any special actions taken in the CRM software
  • My role involves assisting users over the telephone by skillfully diagnosing and triaging their problems by being cross-trained to take help desk calls.
  • My ultimate objective is to ensure that all customer interactions are recorded accurately and efficiently, and high level of customer satisfaction is achieved.
  • Collaborated with cross-functional teams to ensure seamless delivery of services, resulting in higher client satisfaction levels.

Account Manager

Autotrakk
11.2015 - 04.2019
  • I have effectively tracked and monitored assigned accounts, identifying outstanding debts that necessitate collection actions
  • A crucial aspect of this role involved communicating with overdue customers through both telephonic and written correspondence, with the objective of obtaining overdue balances
  • Additionally, I facilitated the process of customers getting back on track with their payment demands by creating flexible payment plans that accommodated their financial situation.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.

Education

BBA - Human Resources Management

Strayer University
Philadelphia, PA
03.2024

Skills

  • Excellent interpersonal and communication skills
  • Proficient with CRM software
  • Poised under pressure
  • Fun and energetic
  • Microsoft’s Words, PowerPoint, Excel, Outlook, Teams
  • Academic advising
  • Recruiting
  • Negotiation Tactics
  • Research
  • Critical Thinking
  • Good Telephone Etiquette

References

Upon request.

Timeline

Military Admissions Officer

Strayer University
03.2023 - Current

Client Service Representative

Vertical Screen
12.2021 - 04.2023

Account Manager

Autotrakk
11.2015 - 04.2019

BBA - Human Resources Management

Strayer University

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Xena Harris