Xena Marquez
Fresno,CA
Overview
6
6
years of professional experience
Work History
Front Desk Medical Receptionist
Sierra Pacific Orthopedics
01.2024 - Current
- Quick and effective check-in and out processes for patients.
- Greeted patients, verified insurance information and collected copays.
- Scheduled appointments, managed patient records and updated medical histories.
- Prepared and maintained medical charts for each patient visit.
- Verified patient demographics, entered data into the record system
- Provided support to physicians.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Provided administrative support such as filing documents, photocopying and organizing office supplies.
- Verified coverage to process insurance authorizations.
- Facilitated communication between healthcare providers and insurance companies, ensuring approvals for patient care.
Server
Los Panchos Mexican Restaurant
01.2019 - 06.2024
- Offer a warm and friendly welcome to guests upon arrival, ensuring a positive first impression and escorting them to their seats
- Take precise and accurate food and beverage orders
- Provide exceptional customer service by promptly addressing any concerns or complaints
- Collaborate within a team, providing support and assistance as needed
- Assist upset customers; employing effective de-escalation techniques to resolve issues swiftly
- Coordinate and organize large parties, ensuring a flawless experience for guests from start to finish
- Collaborate closely with a manager or supervisor to accomplish additional tasks and responsibilities
- Occasionally assist in preparing specialty drinks and cocktails
- Processing customer payments accurately and promptly
Retail Sales Leader
Tilly's
01.2022 - 01.2024
- Greet customers as they enter the store and offer my assistance
- Assist customers by providing product information and addressing their concerns
- Promoting rewards programs and other services available to customers
- Processing transactions, handling cash, card transactions, and other forms of payment
- Re-stocking and organizing the sales floor as needed to ensure products are displayed attractively
- Maintaining the store clean and organized at all times
- Monitoring for any shoplifting or fraudulent activity
- Opening & closing duties such as: unlocking doors, securing the premises after hours, shutting down all equipment at the end of the day
- Training new employees, supervising their work, and answering any questions or concerns
- Answering phone calls and correspondence between other retail stores in the Central Valley
Student Assistant
ATRC, Fresno State University
06.2021 - 08.2021
- Assisted the student population with technology issues with their electronic devices
- Assign devices such as iPads, hotspots, and more to the campus community and properly document them after every checkout.
- Worked university events throughout the school year
- Assisted the campus both in person or through Zoom to provide the best services
- Provided support to my supervisor by completing various tasks
- Collaborated with colleagues to organize training sessions for new students and faculty
- Trained new hires and provided support throughout their training
- Answered phone calls, emails and handled office correspondence
- Inputting data into different databases accurately and efficiently
- Photocopying and scanning documents for faculty
Student Assistant
DISCOVERe, Fresno State University
01.2021 - 06.2021
- Greeting students & faculty and directing them to the correct departments
- Assisted faculty members with troubleshooting in their Canvas courses
- Worked with upset guests that required immediate assistance and de-escalated situations
- Fixed course content for faculty to be accessible to students with disabilities
- Inputting data into different databases accurately and efficiently
- Worked within the team to accomplish large tasks assigned
- Organized and maintained documents and records, both physical and electronically
- Answered phone calls, emails and handled office correspondence
- Trained new hires and provided support throughout their training
Education
High School Diploma -
Roosevelt Highschool
Fresno, CA05.2020
Skills
- Communication
- Leadership
- Strong work ethic
- Critical thinking
- Analytical
- Problem-solving
- Time management
- Teamwork
- Customer service
- Technical skills
- Organization
- Detail oriented
- Interpersonal
- Dependable
- Multitasking
References
Armando, De Alba, Armando_dealba@mail.fresnostate.edu
Timeline
Front Desk Medical Receptionist
Sierra Pacific Orthopedics
01.2024 - Current
Retail Sales Leader
Tilly's
01.2022 - 01.2024
Student Assistant
ATRC, Fresno State University
06.2021 - 08.2021
Student Assistant
DISCOVERe, Fresno State University
01.2021 - 06.2021
Server
Los Panchos Mexican Restaurant
01.2019 - 06.2024
High School Diploma -
Roosevelt Highschool
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