Xena Marquez
Fresno,CA
Overview
6
6
years of professional experience
Work History
Front Desk Medical Receptionist
Sierra Pacific Orthopedics
01.2024 - Current
- Quick and effective check-in and out processes for patients.
- Greeted patients, verified insurance information and collected copays.
- Scheduled appointments, managed patient records and updated medical histories.
- Prepared and maintained medical charts for each patient visit.
- Verified patient demographics, entered data into the record system
- Provided support to physicians.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Provided administrative support such as filing documents, photocopying and organizing office supplies.
- Verified coverage to process insurance authorizations.
- Facilitated communication between healthcare providers and insurance companies, ensuring approvals for patient care.
Server
Los Panchos Mexican Restaurant
01.2019 - 06.2024
- Offer a warm and friendly welcome to guests upon arrival, ensuring a positive first impression and escorting them to their seats
- Take precise and accurate food and beverage orders
- Provide exceptional customer service by promptly addressing any concerns or complaints
- Collaborate within a team, providing support and assistance as needed
- Assist upset customers; employing effective de-escalation techniques to resolve issues swiftly
- Coordinate and organize large parties, ensuring a flawless experience for guests from start to finish
- Collaborate closely with a manager or supervisor to accomplish additional tasks and responsibilities
- Occasionally assist in preparing specialty drinks and cocktails
- Processing customer payments accurately and promptly
Retail Sales Leader
Tilly's
01.2022 - 01.2024
- Greet customers as they enter the store and offer my assistance
- Assist customers by providing product information and addressing their concerns
- Promoting rewards programs and other services available to customers
- Processing transactions, handling cash, card transactions, and other forms of payment
- Re-stocking and organizing the sales floor as needed to ensure products are displayed attractively
- Maintaining the store clean and organized at all times
- Monitoring for any shoplifting or fraudulent activity
- Opening & closing duties such as: unlocking doors, securing the premises after hours, shutting down all equipment at the end of the day
- Training new employees, supervising their work, and answering any questions or concerns
- Answering phone calls and correspondence between other retail stores in the Central Valley
Student Assistant
ATRC, Fresno State University
06.2021 - 08.2021
- Assisted the student population with technology issues with their electronic devices
- Assign devices such as iPads, hotspots, and more to the campus community and properly document them after every checkout.
- Worked university events throughout the school year
- Assisted the campus both in person or through Zoom to provide the best services
- Provided support to my supervisor by completing various tasks
- Collaborated with colleagues to organize training sessions for new students and faculty
- Trained new hires and provided support throughout their training
- Answered phone calls, emails and handled office correspondence
- Inputting data into different databases accurately and efficiently
- Photocopying and scanning documents for faculty
Student Assistant
DISCOVERe, Fresno State University
01.2021 - 06.2021
- Greeting students & faculty and directing them to the correct departments
- Assisted faculty members with troubleshooting in their Canvas courses
- Worked with upset guests that required immediate assistance and de-escalated situations
- Fixed course content for faculty to be accessible to students with disabilities
- Inputting data into different databases accurately and efficiently
- Worked within the team to accomplish large tasks assigned
- Organized and maintained documents and records, both physical and electronically
- Answered phone calls, emails and handled office correspondence
- Trained new hires and provided support throughout their training
Education
High School Diploma -
Roosevelt Highschool
Fresno, CA05.2020
Skills
- Communication
- Leadership
- Strong work ethic
- Critical thinking
- Analytical
- Problem-solving
- Time management
- Teamwork
- Customer service
- Technical skills
- Organization
- Detail oriented
- Interpersonal
- Dependable
- Multitasking
References
Armando, De Alba, Armando_dealba@mail.fresnostate.edu
Timeline
Front Desk Medical Receptionist
Sierra Pacific Orthopedics
01.2024 - Current
Retail Sales Leader
Tilly's
01.2022 - 01.2024
Student Assistant
ATRC, Fresno State University
06.2021 - 08.2021
Student Assistant
DISCOVERe, Fresno State University
01.2021 - 06.2021
Server
Los Panchos Mexican Restaurant
01.2019 - 06.2024
High School Diploma -
Roosevelt Highschool
Similar Profiles
Fatima Vazquez-RiosFatima Vazquez-Rios
Secretary at Sierra Pacific Tree CareSecretary at Sierra Pacific Tree Care
Josh SkopilJosh Skopil
Shipping Forklift Operator at Sierra PacificShipping Forklift Operator at Sierra Pacific
Angelic MohlerAngelic Mohler
Medical Assistant at California Pacific OrthopedicsMedical Assistant at California Pacific Orthopedics
Justin DeltoroJustin Deltoro
Mobile Mechanic at RXAUTOMobile Mechanic at RXAUTO
Laci ChapmanLaci Chapman
Home Health Aide at Tammy LewellingHome Health Aide at Tammy Lewelling