Xena Romo
Bridgeview,IL
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bottle Server
Zoe's Patio
03.2022 - Current
- Provided excellent communication and conflict resolution skills when dealing with dissatisfied customers, ultimately preserving the venue''s reputation.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Make suggestions to guests on drink selection, pour and mix drinks at their table, and take orders for food and additional beverages.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
- Checked guests' identification before serving alcoholic beverages.
Server
Texas Roadhouse Restaurant
12.2020 - 03.2023
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Arts - Liberal Arts And General Studies
Moraine Valley Community College
Palos Hills, IL12.2021
High School Diploma -
Argo Community High School
Summit, IL05.2018
Skills
- Garnishing Techniques
- Warm and Friendly
- Menu presentation
- Excellent customer service
- Order Accuracy
- Accurate Cash Handling
- Relationship Building
- Age Verification
- Cleaning and sanitization
- Venue Promotion
Certification
- IL Basset & Food certified
Timeline
Bottle Server
Zoe's Patio
03.2022 - Current
Server
Texas Roadhouse Restaurant
12.2020 - 03.2023
Associate of Arts - Liberal Arts And General Studies
Moraine Valley Community College
High School Diploma -
Argo Community High School
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