Xena Zamora
Casper,USA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Medical Assistant
WyoCity Medical Group
09.2024 - 04.2025
- Sanitized and restocked exam rooms and medical equipment, ensuring compliance with hygiene standards.
- Obtained detailed client medical histories, documenting medications, symptoms, and allergies.
- Managed medical records through organized filing and scanning processes.
- Assisted physicians during minor surgeries by preparing operating rooms and sterilizing instruments.
- Ensured patient safety and comfort during examinations by promptly addressing concerns.
- Optimized patient experiences by managing appointments and maintaining orderly medical records.
- Provided emergency support by administering first aid under physician supervision until further assistance arrived.
Medical Assistant
Gastroenterology Associates
09.2022 - 09.2024
- Took patient vitals in clinic to monitor health status.
- Scribed during procedures in operating room to maintain accurate records.
- Processed prior authorizations for biologics and medications efficiently.
- Charted all pathology results from procedures to ensure proper documentation.
- Managed patient care communications through emails and phone calls.
- Coordinated with outside providers for referrals beyond gastroenterology.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Mental Health Technician
Central Wyoming Counseling Center
10.2021 - 09.2022
- Conducted daily intake assessments for new clients.
- Documented and reported client progress on a daily basis.
- Administered medications according to prescribed schedules.
- Maintained cleanliness in residential units and control room.
- Provided observations and emotional support to enhance client well-being.
- Facilitated daily activities aimed at recovery from addictions and mental health issues.
- Engaged with at-risk clients during emergency service situations.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Support staff
Bustards Funeral Home
09.2021 - 09.2022
- Coordinated funeral arrangements for deceased individuals.
- Executed removals of deceased from various locations.
- Performed cleaning and upkeep of facilities to ensure proper conditions of funeral home.
Apprentice/ Help
Jacoby Funeral Home
08.2021 - 09.2021
- Assisted with removal of deceased individuals, ensuring respectful handling.
- Performed administrative tasks, including paperwork and meeting coordination.
- Supported families by facilitating services during difficult times.
- Conducted cleaning and light maintenance to uphold facility standards.
- Successfully completed assigned tasks alongside apprentices demonstrating proper techniques for quality results.
Assistant
Moose's Bookkeeping
07.2018 - 08.2018
- Organized and scheduled meetings to enhance team collaboration.
- Utilized Office365 and QuickBooks for efficient task management.
- Responded to calls and emails to maintain effective communication.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Streamlined document preparation, ensuring accuracy and compliance with industry standards.
CNA/ Homemaker
Douglas Senior Center
07.2017 - 07.2018
- Administered blood pressure tests to monitor patient health effectively.
- Provided personal care by assisting with showers for individuals in need.
- Maintained cleanliness by performing thorough home cleaning services.
- Served meals to ensure proper nutrition and well-being for clients.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted patients with daily living activities, promoting independence and dignity.
Education
No Degree - Health Sciences
Casper College
08-2019
High School Diploma -
Douglas High School
05-2019
No Degree - Certified Nursing Assistant
Eastern Wyoming College
06-2016
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology
- Data entry
- Team collaboration
- Adaptability
- Time management
- Attention to detail
- Computer proficiency
- Workload management
- Office administration
Timeline
Medical Assistant
WyoCity Medical Group
09.2024 - 04.2025
Medical Assistant
Gastroenterology Associates
09.2022 - 09.2024
Mental Health Technician
Central Wyoming Counseling Center
10.2021 - 09.2022
Support staff
Bustards Funeral Home
09.2021 - 09.2022
Apprentice/ Help
Jacoby Funeral Home
08.2021 - 09.2021
Assistant
Moose's Bookkeeping
07.2018 - 08.2018
CNA/ Homemaker
Douglas Senior Center
07.2017 - 07.2018
No Degree - Health Sciences
Casper College
High School Diploma -
Douglas High School
No Degree - Certified Nursing Assistant
Eastern Wyoming College
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