Xenia Borjas
Port Richey,FL
Summary
Professional with strong expertise in building and maintaining client relationships, ensuring customer satisfaction, and resolving issues efficiently. Proven ability to collaborate with teams, adapt to changing needs, and deliver results. Skilled in communication, conflict resolution, and CRM software. Known for reliability, adaptability, and customer-centric approach.
Overview
2020
2020
years of professional experience
Work History
Operations & Client Services
Custom Stone Tile & Wood LLC
01.2020 - 2025
- Coordinated scheduling, client communications, and service delivery
- Collaborated with clients to understand project requirements and deliver tailored solutions.
- Conducted research to support project development and identify industry best practices.
Small Business Owner
Catering & Client Services
01.2019 - 01.2020
- Managed purchasing, pricing, inventory, and cash handling
- Developed and maintained strong relationships with vendors to optimize service offerings.
- Developed business strategy to increase market penetration and customer engagement.
Customer Relations Specialist
24/7 Intouch
2017 - 2018
- Handled high-volume inbound calls for orders, refunds, and account issues
- Assisted customers with inquiries, ensuring prompt and accurate responses to enhance satisfaction.
- Managed customer accounts using CRM software, maintaining up-to-date information for service continuity.
Healthcare & Compliance Support (Administrative / QA)
01.2017
- Audited sales calls for regulatory compliance and produced QA reports
- Managed medical front-desk operations, scheduling, referrals, and intake
- Processed patient data and co-pays in HIPAA-compliant environments
- Reduced patient complaints and hold times by over 70%
Administrative & Operations Support
Amerilife Marketing Group
2013 - 01.2016
- Supported executives with reporting, scheduling, and database management
- Oversaw licensing and appointments for 200+ insurance agents
- Managed CRM systems, marketing analytics, and email campaigns.
- Self-motivated, with a strong sense of personal responsibility.
Supervisor
Advanced Marketing Concepts
2011 - 2013
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored new team members on operational procedures and best practices.
- Implemented process improvements that enhanced productivity and reduced errors.
- Coordinated schedules to optimize resource allocation across multiple projects.
Education
St. Petersburg College
Tarpon Springs, FLSkills
- Administrative Operations Reporting & Scheduling & Coordination
- Compliance & Documentation (HIPAA) Customer & Patient Relations
- Process Improvement Microsoft Word, Excel, PowerPoint
- CRM & Database Management
- Experienced with multi-line phone operations
- Quality assurance
- Problem-solving
- Logistics management
Languages
Spanish
Native or Bilingual
Timeline
Operations & Client Services
Custom Stone Tile & Wood LLC
01.2020 - 2025
Small Business Owner
Catering & Client Services
01.2019 - 01.2020
Healthcare & Compliance Support (Administrative / QA)
01.2017
Customer Relations Specialist
24/7 Intouch
2017 - 2018
Administrative & Operations Support
Amerilife Marketing Group
2013 - 01.2016
Supervisor
Advanced Marketing Concepts
2011 - 2013
St. Petersburg College