Summary
Work History
Education
Skills
Timeline
Generic

Xenia De Leon

Summary

Result-Driven Relationship Banker with over 13 years in Retail Banking. Proven expertise on guiding and helping to make financial lives better through exceptional customer service by implying ethical, sustainable professionalism relationships and serve the purpose to grow in everyday financial needs. Strong understanding of industry procedures by collaborating and providing resolution day to day issues. I aim to contribute to the success of operations management by providing adaptability and hands on to learn new information and technology platforms.

Work History

Relationship Banker

Bank of America
  • Company Overview: Granada Hills Financial Center
  • Teller experience for over 13 years Balance accuracy 94.89%
  • Operational task review new account consumer and business signature cards and documentation review.
  • Vault custodian and ATM custodian by maintaining them deposit pulls, adding cash, and settlements and special cash counts.
  • Lead on cash counts for surprise and special cash counts.
  • Customer service providing and offers and knowledge on products.
  • Partners with the team provide financial center clients with both consumer and small business solutions, strategies and services when uncovering personal banking needs and their unique life priorities.
  • Leverages available resources, technologies and processes to optimize the client experience and deliver operational excellence and accuracy.
  • Manages client interaction by taking the best course of action for the bank and its clients and abiding all regulator requirements.
  • Granada Hills Financial Center

Education

Pierce

Los Angeles Pierce College
Woodland Hills, CA

Skills

  • Fast learner
  • Responsible and Reliable
  • Problem solving
  • Customer and Client Focus
  • Adaptability
  • Policies, Procedure and guidelines
  • Process and effectiveness

Timeline

Relationship Banker

Bank of America

Pierce

Los Angeles Pierce College
Xenia De Leon