Xenia Gullett
Palmyra,VA
Summary
Results oriented Human Resource Manager with a broad experience in all areas of HR, Including policy development, performance management and benefits administration. Organized manager possessing strong interpersonal skills. Creates business partnership and builds trust with managers and employees to create a positive work environment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Area Human Resource Bussiness Partner
Lowe's Home Centers, LLC
Ruckersville, VA
06.2019 - Current
- Developed and implemented employee policies and procedures.
- Managed recruitment efforts including job postings, interviewing candidates, background checks, and reference checks.
- Organized training programs for employees to improve skillsets and increase productivity.
- Resolved conflict between employees in a timely manner.
- Drafted employee contracts, such as offer letters, employment agreements, terminations notices.
- Analyzed labor market trends to determine competitive wages within the region or industry sector.
- Provided guidance to managers regarding disciplinary action of employees when needed.
- Compiled reports on HR metrics such as turnover rate, absenteeism rate, diversity statistics.
- Participated in meetings with senior management team to discuss HR strategies.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
Assistant Store Manager Admin
Lowe's Home Improvement Inc
02.2017 - 02.2012
- Oversaw inventory and office supply purchases
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations
- Maintained compliances with company requirements
- Conducted store inventories once per quarter
- Scheduled and led weekly store meetings for all employees
- Assigned employees to specific duties to best meet the needs of the store.
Sales Manager
Lowe's Home improvement Inc
01.2011 - 04.2010
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects
- Investigated and resolved customer inquiries and complaints in a timely manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Interviewed job candidates and made staffing decisions
- Counted cash drawers and made bank deposits
- Assigned employees to specific duties to the best meet the needs of the store
- Examined merchandise to verify that it was correctly priced and displayed.
Department Manager
Lowe's Home Improvement Inc
04.2006 - 01.2010
- Assisted customers and contractors with Installation projects
- Coordinated with contractors and customer from project sold to project completed
- Inspected job sites to ensure project was completed correctly
- Filed customer files and kept records of insurance for contractors
- Made sure customers were aware of appointment dates and times
- Verified product was pulled and ready
- Handled customer complaints.
Head Cashier and Install Sales Associate
Lowe's Home Improvement Inc
05.2003 - 04.2006
- Assisted customers with sales, returns and credit applications
- Assisted department manager with Install sales contracts and customer
- Handled phone system for projects and customer service area.
Human Resource
Lowe's Home Improvement Inc
03.2012
- Developed and enforced company policy and procedures relating to all phases of human resources activity
- Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRM database
- Interviewed job candidates and made staffing decisions
- Managed staff of 162 customer service associates, 10 Service and support managers and 3 assistant store managers
- Assigned employees to specific duties to best meet the needs of the store
- Evaluated the effectiveness of training programs and recommended improvements to upper management
- Coordinated ongoing training and persona development classes for staff members
- Conducted orientation sessions and organized on the job training for new hires
- Trained new hires to perform cross training with experienced workers
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
Education
High School Degree -
Richard Montgomery
06.1998
Skills
- Fluent Spanish
- Strategic Planning
- Talent Recruitment
- Recruitment and Hiring
- Knowledgeable in excel, microsoft ,workday,Lowes career portal and Kronos
- Performance Analysis
- Company Processes and Procedures
- Creative and Critical Thinking
- Policy Knowledge
- Lexis-Nexis
- Investigation Skills
- Case Interpretation
- Collaboration and Teamwork
- Building Trust and Relationships
- Mentoring and Coaching
References
- Mike Cross , District Assist Protection Manager, Michael.Cross@lowes.com
- Brian Terry , Area Human Resource Business Partner , Brian.S.Terry@lowes.com
- Ashley Tweed , Store manager, Ashley.Tweed@store .lowes.com
Languages
Spanish
Professional
References
References available upon request.
Timeline
Area Human Resource Bussiness Partner
Lowe's Home Centers, LLC
06.2019 - Current
Assistant Store Manager Admin
Lowe's Home Improvement Inc
02.2017 - 02.2012
Human Resource
Lowe's Home Improvement Inc
03.2012
Sales Manager
Lowe's Home improvement Inc
01.2011 - 04.2010
Department Manager
Lowe's Home Improvement Inc
04.2006 - 01.2010
Head Cashier and Install Sales Associate
Lowe's Home Improvement Inc
05.2003 - 04.2006
High School Degree -
Richard Montgomery
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