Xenia Martinez
Alamo,TX
Summary
Motivated Patient Advocate enthusiastic about helping patients navigate rights and responsibilities during treatment. Personable demeanor with priority on care and service.
Overview
6
6
years of professional experience
Work History
Patient Advocate
Elevate Patient Financial Services
10.2022 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Monitored patient progress throughout treatment course, advocating for adjustments when necessary to optimize outcomes.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Improved patient financial experiences by providing comprehensive guidance on payment options and assistance programs.
- Assisted in the development of internal policies and procedures related to Medicaid eligibility processes, contributing valuable insights from hands-on experience.
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
Customer Service Cashier
Best Buy
10.2019 - 09.2022
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Answered constant flow of customer calls with minimal wait times.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Data Entry Clerk
RGV Healthcare Management Systems
12.2018 - 10.2019
- Identified and corrected data entry errors to prevent duplication across systems.
- Verified, updated, and entered patient information into system.
- Worked with speed, efficiency, and accuracy to process documentation and complete projects.
- Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.
- Recorded and filed patient data and medical records.
Retail Cashier
Academy Sports + Outdoors
03.2019 - 06.2019
- Processed refunds and exchanges in accordance with company policy.
- Delivered consistently accurate orders, special requests and menu alterations.
- Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to meet daily sales targets and deliver exceptional customer service.
- Used POS system to enter orders, process payments and issue receipts.
Certified Nursing Assistant
The Heights Of Alamo
07.2018 - 09.2018
- Provided basic patient care by bathing and grooming patients, changing bedding, and assisting in feeding activities.
- Collected and documented vital signs to track current patient conditions.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Engaged with patient family and friends to provide courteous visit experience.
- Communicated concerns regarding patients' status, care, and environment to nursing supervisors, clinical care supervisors, and case managers.
- Answered signal lights, bells, and requests-for-service to assist patient services fulfillment.
- Comforted patients and provided each with reassurance and encouragement.
Education
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
Edinburg, TX12.2023
Skills
- Insurance Verification
- Data Collection
- Outbound Calling
- Document filing
- Communicating to Patients and Families
- Medicaid knowledge
- Financial Counseling
- Family Assistance
Timeline
Patient Advocate
Elevate Patient Financial Services
10.2022 - Current
Customer Service Cashier
Best Buy
10.2019 - 09.2022
Retail Cashier
Academy Sports + Outdoors
03.2019 - 06.2019
Data Entry Clerk
RGV Healthcare Management Systems
12.2018 - 10.2019
Certified Nursing Assistant
The Heights Of Alamo
07.2018 - 09.2018
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
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