Xenia Olguin
Adelanto,CA
Summary
I am a highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Nekter Juice Bar
Victorville, US
01.2022 - Current
- Daily opening duties
- Product ordering
- Food and labor cost control
- Delegation
- Money management
- Scheduling
- Profit and loss control
- Upholding required health and safety standards
- Develop and implement operational strategies to improve efficiency, reduce costs and maximize customer satisfaction
- Establish and maintain effective communication with staff members to ensure efficient operations
- Manage all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales
General Manager/Assistant Manager/Cashier
Wing Bros
Adelanto, US
09.2020 - 02.2022
- Opening and/or closing
- Money management
- Product ordering
- Labor costs
- Delegation
- Cost management
- Scheduling
Front Desk Receptionist
Cajon Pass Inn
Phelan, US
11.2018 - 09.2020
- Managed incoming and outgoing mail, courier services, faxes and other correspondence
- Greeted customers warmly and made them feel welcome
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
- Assisted with scheduling appointments for clients and visitors
- Managed online reservations, along with any other customer needs
- Food preperation
- Laundry duties
- Maintained an organized reception area and ensured that all guests were attended to promptly
- Performed data entry into computer systems to maintain accurate records of customer information
- Provided administrative support such as filing documents, photocopying and scanning materials
- Assisted with preparing reports, presentations and other documents as requested by management staff
- Laid off due to Covid-19
- Handled cash transactions accurately, balancing the register at the end of each shift
Receptionist
Top Hats barber shop
Victorville, US
04.2015 - 11.2019
- Greeted guests and directed them when they come in
- All shop cleanliness
- Maintained a neat reception area by organizing materials and tidying up furniture
- Time management for all employees
- Laundry duties
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Worked personally with vendors
- Vetted applications
- Key holder, opening and closing
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors
- Monitored security cameras in the lobby area to ensure safety of employees and guests
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures
- Updated daily log book with information about visitors entering the premises
Sales Associate/Customer Service
Club Demonstration Services
Victorville, US
03.2016 - 07.2017
- Product sampling
- Educated customers on products
- Ensuring high sales numbers
- Basic cleaning and sanitizing of my station
- Proper food handling
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Provided accurate information about products, prices and services
Aerobics Instructor
Fitness 19
Victorville, US
11.2012 - 10.2015
- Developed individualized exercise routines for clients based on their fitness goals and level of experience
- Demonstrated proper techniques for all exercises, stretches, and warm-up activities
- Instructed group classes in a variety of aerobic formats including step aerobics, kickboxing, dance aerobics, and circuit training
- Worked individually with clients' dietary needs
- Developed new routines weekly
Education
High school or equivalent -
Valley View High School
06.2001
Skills
- Food preparation
- Kitchen Management
- Cost Management
- Labor Cost Analysis
- Management
- Customer Retention
- POS
- Stocking
- Staff Supervision
- Schedule Management
- Supply Chain Management
- Service Quality Improvement
- Account Management
- Customer Relationship Management
- Distribution Management
- Change Implementation
- Staff training/development
- Community Outreach
- Purchasing and planning
- Effective leader
- Exceptional interpersonal communication
- Efficient multi-tasker
- Verbal and written communication
- Performance Improvements
- Budgeting and cost control
- Problem Resolution
Certification
Food Handler
Serve Safe
Additional Information
I have excellent customer service skills. I work well with others, but I am also self motivated. I exhibit strong leadership skills as well. I work hard, and learn fast. Looking to be part of a great team, long term, with the possibility of moving up within the company.
Personal Information
Work Permit: Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Nekter Juice Bar
01.2022 - Current
General Manager/Assistant Manager/Cashier
Wing Bros
09.2020 - 02.2022
Front Desk Receptionist
Cajon Pass Inn
11.2018 - 09.2020
Sales Associate/Customer Service
Club Demonstration Services
03.2016 - 07.2017
Receptionist
Top Hats barber shop
04.2015 - 11.2019
Aerobics Instructor
Fitness 19
11.2012 - 10.2015
High school or equivalent -
Valley View High School
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