Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Xenia Trujillo

E
Centerville,UT

Summary

Well-qualified customer service professional familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
years of professional experience
6
years of post-secondary education

Work History

Olive Garden - Darden Restaurants
Bountiful, UT

Customer Service Representative Team Lead
11.2013 - Current

Job overview

  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Assessed customer service data to identify and address improvement opportunities.
  • Led customer service projects to address and achieve key business objectives.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Implemented company policies and procedures for professional, cohesive customer care.
  • Monitored customer service calls to verify representatives' adherence to service standards and best practices.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Evaluated staff performance and provided feedback to improve customer service delivery.
  • Onboarded and trained customer representatives to meet performance and service goals.
  • Measured and improved customer satisfaction through feedback surveys and analysis.
  • Implemented customer service policies and procedures for consistent performance standards.
  • Developed customer service initiatives to improve performance and uplift satisfaction scores.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered prompt service to prioritize customer needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Sought ways to improve processes and services provided.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Education

Colorado Mesa University
Grand Junction, CO

Associate of Applied Science from Computer Aided Design
08.2005 - 05.2009

Weber State University
Ogden, UT

Associate of Applied Science from Pre -Architecture
08.2022 - 05.2023

University Overview

  • Honoree of Institutional Honors
  • Ashmead Scholarship Recipient
  • 3.6 GPA
  • [Honor's Society Name] Member

Weber State University
Ogden, UT

Bachelor of Science from Building Design And Construction
05.2023 - 12.2024

University Overview

  • Honoree of Institutional Honors
  • Ashmead Scholarship Recipient
  • 3.73 GPA
  • [Honor's Society Name] Member

Skills

    Service standard compliance

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Timeline

Weber State University

Bachelor of Science from Building Design And Construction
05.2023 - 12.2024

Weber State University

Associate of Applied Science from Pre -Architecture
08.2022 - 05.2023

Customer Service Representative Team Lead

Olive Garden - Darden Restaurants
11.2013 - Current

Colorado Mesa University

Associate of Applied Science from Computer Aided Design
08.2005 - 05.2009
Xenia TrujilloE