Xenna Alexander
Berea,KY
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Independent Opportunities
02.2024 - 09.2024
- Maintained detailed records on clients
- Worked with 3 clients simultaneously- typically 64 hours at a time
- Reported concerns to superiors as needed
- Assisted patients with bathing, grooming, dressing, and oral hygiene care in private residences
Targeted Case Manager (MAT Clinic), Care Co-ordinator (Urgent Care Center)
Oliver Winston Behavioral Health
05.2022 - 02.2024
- Maintained case load of 50-100 patients monthly
- Provided clients with referrals and resources as needed to assist in completion of goals
- Maintained detailed records of patient and needs through a tracker
- Maintained detailed records through an Electronic Health Record website
- Maintained compliance with TCM guidelines and regulations
- Developed treatment plans with clients to establish current goals and objectives
- Completed needs assessments to assist patients with obtaining services and resources
- Hired, managed and trained other Case Managers to meet Oliver Winston expectations
- Completed weekly and monthly reports based on Case Manager Trackers
- Provided crisis intervention services, deescalating tense situations and connecting clients with appropriate emergency resources
Targeted Case Manager
Intrust Healthcare
11.2021 - 06.2022
- Maintained a case load of around 12 clients, while maintaining detailed records
- Provided clients with referrals and resources as needed to complete goals
- Maintained detailed records through an Electronic Health Record website
- Maintained in compliance with CCM guidelines and regulations
- Collaborated with therapists, SSW's, CDW's, and other treatment team members regularly
- Developed case plans with clients to establish current goals and objectives
- Completed client needs assessments to identify objectives
- Provided support to program participants by arranging services and sourcing relevant services.
Targeted Case Manager
Newleaf Counseling Services
11.2019 - 10.2021
- Maintained regular contact with 20 plus clients while keeping detailed records
- Arranged services for clients such as Christmas Presents through Angel Tree and other programs, as well as provided resources and referrals as needed
- Maintained detailed records through an Electronic Health Records website
- Billed clients insurance and contacted insurance companies in regards to claim errors as necessary
- Provided support to program participants by arranging services and sourcing relevant services
Office Secretary Assistant
Department for Community Based Services
06.2018 - 05.2019
- Assist clients, professionals, and officials in person and via the phone
- Create cases as well as organize case documents, including court reports, AOC's, Interstate Compact on the Placement of Children forms (ICPC), medical/school records, and investigation records
- Assist superiors in tasks as needed to alleviate their assignments, such as creating spreadsheets
Education
BS - Psychology
Eastern Kentucky University
Richmond05.2019
Skills
- Diligent
- Compassionate
- Keen
- Mentoring
- Leadership
- Organization
- Time Management
- Inventive Problem Solving
- Self-Motivated
- High Pressure Management
Certification
TCM- Initial training, 02/01/20, 03/01/22
References
- Amanda DuFour, Clinical Supervisor at Oliver Winston, 859-619-3888
- Michele Boyle, TCM Supervisor at Oliver Winston, 859-433-9490, micheleb@oliverwinston.com
- Diana Brosius, Co-Worker at Oliver Winston, 859-582-9897, Diana.brosius@gmail.com
- Destiny Stepp, Co-Worker at Oliver Winston, 304-691-9052
- Tonia Cummins, Co-Worker at Oliver Winston, 502-680-7340
- Brittany Cannon, Co-Worker at DCBS, 859-358-0097, brittanycannon@kw.com
- Paige Roussos, Supervisor at Hope Hill, 214-326-4340
- Vanessa Bloodworth, Co-Worker at Intrust, 270-250-5270, vanessa.bloodworth@lindsey.edu
Volunteer Experience
- Mentor, Regularly mentor DCBS and Benchmark adolescents and young adults: provided advice on many topics ranging from motivation, to high school/ further educational schools, to budgeting, healthy lifestyles and independent living skills. Establish rapport while teaching healthy boundaries.
- Hope Hill Foster Care agency, 25, Spring 2018, Assigned tasks to other volunteers and kept them goal oriented, Organized extra materials that had been donated while thoroughly deep cleaning; including scrubbing, tossing garbage, sweeping/vacuuming etc.
Timeline
Direct Support Professional
Independent Opportunities
02.2024 - 09.2024
Targeted Case Manager (MAT Clinic), Care Co-ordinator (Urgent Care Center)
Oliver Winston Behavioral Health
05.2022 - 02.2024
Targeted Case Manager
Intrust Healthcare
11.2021 - 06.2022
Targeted Case Manager
Newleaf Counseling Services
11.2019 - 10.2021
Office Secretary Assistant
Department for Community Based Services
06.2018 - 05.2019
TCM- Initial training, 02/01/20, 03/01/22
BS - Psychology
Eastern Kentucky University
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