Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Xenna Canales

Santee,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Receptionist Administrator

Team Kia of El Cajon
El Cajon, CA
11.2023 - Current
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Maintained reception area cleanliness and tidiness.
  • Managed the distribution of incoming mail, faxes, and packages.
  • Assisted with administrative tasks such as data entry into company databases.
  • Created spreadsheets to track customer information such as contact details and preferences.
  • Responded promptly to emails from customers and other departments within the organization.
  • Adhered to company policies regarding confidentiality of sensitive information.
  • Performed data entry and other administrative tasks to support departments.
  • Organized files and spreadsheets to simplify staff access or retrieval.
  • Obtained and processed payments from clients for products and services.
  • Maintained office supply inventory and placed orders to meet demand.

Customer Service Representative

GEICO, Government Employees Insurance
Poway, CA
11.2021 - 09.2022
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Developed appropriate quotes based on risk information.
  • Counseled prospects and policyholders on coverage, limits and regulations.

Receptionist

Sky Salon
San Diego, CA
12.2019 - 07.2020
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Processed payments and updated accounts to reflect balance changes.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Swept salon floors, took out trash and sterilized styling tools after use.

Assistant Toddler Teacher

Tutor Time Learning Care Group
Santee, CA
08.2018 - 01.2020
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Organized and led activities to promote physical, mental and social development.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Taught children foundational skills in colors, shapes and letters.
  • Developed and enforced positive strategies to encourage good behavior.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.

Teacher's Aide

SAY San Diego
San Diego, CA
02.2018 - 08.2018
  • Assisted in developing programs and activities to drive improvements in students' academics.
  • Supervised children and participated with children in activities.
  • Instructed and monitored students in use and care of equipment and materials.
  • Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Utilized behavior management skills to foster environment conducive to student learning.

Team Member

Jamba Juice
Santee, CA
03.2017 - 02.2018
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Promoted food items, beverages and desserts to increase sales.
  • Kept customer and food preparation areas clean and well-organized.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Greeted customers to take food orders and provide information about menus.
  • Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.

Education

High School Diploma -

West Hills High School
Santee, CA
06.2017

Barbering And Cosmetology -

Bellus Academy
Poway, CA
05.2022

Skills

  • Adaptive team player
  • Technologically savvy
  • Product organization
  • High-energy attitude
  • Courteous demeanor
  • Inbound and Outbound Calling
  • Customer relations

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Receptionist Administrator

Team Kia of El Cajon
11.2023 - Current

Customer Service Representative

GEICO, Government Employees Insurance
11.2021 - 09.2022

Receptionist

Sky Salon
12.2019 - 07.2020

Assistant Toddler Teacher

Tutor Time Learning Care Group
08.2018 - 01.2020

Teacher's Aide

SAY San Diego
02.2018 - 08.2018

Team Member

Jamba Juice
03.2017 - 02.2018

High School Diploma -

West Hills High School

Barbering And Cosmetology -

Bellus Academy

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Xenna Canales