Xenna Canales
Santee,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Receptionist Administrator
Team Kia of El Cajon
El Cajon , CA
2023.11 - Current
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted with administrative tasks such as data entry into company databases.
- Created spreadsheets to track customer information such as contact details and preferences.
- Responded promptly to emails from customers and other departments within the organization.
- Adhered to company policies regarding confidentiality of sensitive information.
- Performed data entry and other administrative tasks to support departments.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Obtained and processed payments from clients for products and services.
- Maintained office supply inventory and placed orders to meet demand.
Customer Service Representative
GEICO, Government Employees Insurance
Poway , CA
2021.11 - 2022.09
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Developed appropriate quotes based on risk information.
- Counseled prospects and policyholders on coverage, limits and regulations.
Receptionist
Sky Salon
San Diego , CA
2019.12 - 2020.07
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Swept salon floors, took out trash and sterilized styling tools after use.
Assistant Toddler Teacher
Tutor Time Learning Care Group
Santee , CA
2018.08 - 2020.01
- Established indoor and outdoor safe play environments for toddler-age children.
- Organized and led activities to promote physical, mental and social development.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Taught children foundational skills in colors, shapes and letters.
- Developed and enforced positive strategies to encourage good behavior.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
Teacher's Aide
SAY San Diego
San Diego , CA
2018.02 - 2018.08
- Assisted in developing programs and activities to drive improvements in students' academics.
- Supervised children and participated with children in activities.
- Instructed and monitored students in use and care of equipment and materials.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
- Supervised students throughout day, both in classroom and outside during breaks.
- Utilized behavior management skills to foster environment conducive to student learning.
Team Member
Jamba Juice
Santee , CA
2017.03 - 2018.02
- Completed opening, closing and shift change tasks by following company guidelines.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Promoted food items, beverages and desserts to increase sales.
- Kept customer and food preparation areas clean and well-organized.
- Recorded customer orders and communicated clearly to confirm each order.
- Greeted customers to take food orders and provide information about menus.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
Education
High School Diploma -
West Hills High School
Santee, CA06.2017
Barbering And Cosmetology -
Bellus Academy
Poway, CA05.2022
Skills
- Adaptive team player
- Technologically savvy
- Product organization
- High-energy attitude
- Courteous demeanor
- Inbound and Outbound Calling
- Customer relations
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Receptionist Administrator
Team Kia of El Cajon
2023.11 - Current
Customer Service Representative
GEICO, Government Employees Insurance
2021.11 - 2022.09
Receptionist
Sky Salon
2019.12 - 2020.07
Assistant Toddler Teacher
Tutor Time Learning Care Group
2018.08 - 2020.01
Teacher's Aide
SAY San Diego
2018.02 - 2018.08
Team Member
Jamba Juice
2017.03 - 2018.02
High School Diploma -
West Hills High School
Barbering And Cosmetology -
Bellus Academy
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