ANTHONY VOID
Tulalip,Washington
Overview
6
6
years of professional experience
Work History
Dual Rate Front Desk Supervisor
Tulalip Resort Casino
Tulalip
01.2023 - Current
- Supervised daily shift changes, developed and implemented promotional strategies, fostered safe lodging environment, utilized problem-solving skills, hired and trained new employees, enhanced guest satisfaction, coordinated with sales department, collected room deposits, completed late check-ins, handled escalated guest complaints, maintained professional front desk area, supervised team of front desk agents, oversaw day-to-day operations of 370-room hotel, analyzed financial performance, organized staff schedules, streamlined check-in and check-out processes, gained extensive knowledge in data entry and analysis, organized and detail-oriented, proven ability to learn quickly and adapt to new situations, passionate about learning and committed to continual improvement.
Front Desk Agent I & II
Tulalip Resort Casino
Tulalip
01.2022 - 01.2023
- Applied excellent guest service skills, educated guests regarding property information, responsible for verifying reports and running analytics, answered high volume calls, assisted team members, trusted to run the back office, verified billing accounts, answered telephones and provided information, utilized OPERA system.
Fast Food Attendant
Quil Ceda Creek Casino & Tulalip Resort Casino
Tulalip
01.2021
- Safely prepared, assembled, and presented food, entered requested menu items into MICROS terminal, maintained food safety.
Call Center Representative
Gene Juarez Salon and Spas
Mountlake Terrace
01.2020
- Maintained calls and text messages to assist guests, tracked scheduling between several locations, managed VIP line, promoted and sold products, served as key point-of-contact for clients experiencing technical difficulties, operated in dynamic, high-volume environments, cross-trained and backed up other customer service managers.
Closing Home Shift Supervisor
Fred Meyer - Kroger
Mill Creek
01.2019 - 01.2020
- Provided support for escalated calls, contributed to team sales goals, helped large volume of customers, consistently met or exceeded performance targets, developed highly empathetic client relationships, maintained accurate records of customer interactions, collaborated with staff members, exhibited high energy and professionalism, cross-trained and provided backup support.
Pickup / E-Commerce Clerk / Personal Shopper
Fred Meyer - Kroger
01.2019
- Handled various duties, created or maintained a database of customer accounts, corresponded with online customers, filled customer orders, received and processed payments.
Cashier
Fred Meyer - Kroger
01.2019
- Handled various duties, answered customers' questions, recommended merchandise to customers.
Timeline
Dual Rate Front Desk Supervisor
Tulalip Resort Casino
01.2023 - Current
Front Desk Agent I & II
Tulalip Resort Casino
01.2022 - 01.2023
Fast Food Attendant
Quil Ceda Creek Casino & Tulalip Resort Casino
01.2021
Call Center Representative
Gene Juarez Salon and Spas
01.2020
Closing Home Shift Supervisor
Fred Meyer - Kroger
01.2019 - 01.2020
Pickup / E-Commerce Clerk / Personal Shopper
Fred Meyer - Kroger
01.2019
Cashier
Fred Meyer - Kroger
01.2019