Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xeryus White

Somerville,TN

Summary

Adept at team leadership and operations management, I enhanced operational efficiency and customer satisfaction at GDI/Kelloggs through strategic process improvements and effective staff training. Leveraging skills in inventory control and team development, I consistently achieved and surpassed goals, fostering a positive and productive work environment.

Overview

12
12
years of professional experience

Work History

Supervisor of Operations

GDI/Kelloggs
09.2020 - Current
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
  • Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
  • Coordinated with other departments to ensure smooth operation and timely completion of projects.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and maintained relationships with external vendors and suppliers.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Assistant Store Manager

Matress Firm
02.2019 - 06.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Senior Shift Leader

Pizza Hut
03.2013 - 02.2019
  • Increased productivity levels by allocating resources effectively and managing staff workloads.
  • Managed budgets responsibly, making cost-effective decisions regarding resource allocation without compromising on service quality.
  • Enhanced employee performance with regular coaching sessions and constructive feedback.
  • Conducted comprehensive staff training programs, leading to increased knowledge retention and skill development.
  • Reinforced compliance with company policies or industry regulations among team members via periodic awareness campaigns or refresher trainings.
  • Reduced overtime costs through effective scheduling and shift management techniques.
  • Implemented inventory control measures, reducing waste and optimizing the use of available materials.
  • Streamlined shift handover procedures, enhancing continuity between teams while minimizing disruptions to daily operations.
  • Boosted customer satisfaction rates by addressing concerns promptly and professionally.
  • Created a safe workplace by enforcing safety protocols and conducting regular inspections of equipment and facilities.
  • Supported employee career development initiatives through mentoring schemes, targeted training courses, or providing stretch assignments where appropriate.
  • Monitored food inventory and supplies to prevent waste.
  • Monitored food preparation, production, and plating for quality control.
  • Controlled food costs and managed inventory.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.

Education

High School Diploma -

Fayette County High School
Fayette, AL
05.2012

Skills

  • Team Development
  • Maintenance Oversight
  • Staff Evaluation
  • Recruitment and hiring
  • Team Leadership
  • Customer Service

Timeline

Supervisor of Operations

GDI/Kelloggs
09.2020 - Current

Assistant Store Manager

Matress Firm
02.2019 - 06.2020

Senior Shift Leader

Pizza Hut
03.2013 - 02.2019

High School Diploma -

Fayette County High School

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Xeryus White