Xeynah Madden
Lancaster,KY
Summary
Hardworking and reliable individual focused on going above and beyond to support team and customers, while completing work to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated and motivated to learn new skills.
Overview
7
7
years of professional experience
Work History
Medical Assistant
St Joseph Medical Group
11.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Observation
UK Healthcare
05.2021 - Current
- Helped patients' complete activities of daily living.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted nursing staff with positioning patient in bed and/or assisted with other tasks nurse requested.
- Provided one-on-one companionship/supervision with patients.
- Proactively redirected patients when needed.
- Provided feedback to RN regarding patient care and would report changes in patient status.
- Monitored, documented and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in calming and/or reorienting patient in cases of agitation or confusion.
- Honored all confidentiality and other regulatory requirements.
- Visually and audibly monitored assigned patient's condition and behavior at all times.
- Took initiative in compassionately rendering service or responding to needs. Interacts hospitably, cheerfully and supportively with staff, patients, visitors and work colleagues.
- Remained at bedside of assigned patient at all times unless relieved by appropriate staff member.
- Verbally redirected patient from engaging in at-risk behaviors.
- Immediately summoned nursing staff if patient requires assistance, control, or other nursing interventions, or exhibits unusual behavior or verbalizations. Immediately reported any potentially dangerous behavior or concerning conversations to nurse.
- Demonstrated knowledge of department policies and procedures. Honored department's attendance, break, behavior, dress, personal hygiene, and safety codes.
Kennel Technician
Garrard County Animal Shelter
04.2020 - 05.2021
- Kept kennel areas and play yards clean, organized, and free of safety hazards to protect animals.
- Coordinated timely feeding, bathing, and physical exercise for animals under care.
- Handled short and long-term stays for Cats and Dogs with loving care for all health and wellness needs.
- Restocked supplies throughout facility to keep team efficient and ready for any animal need.
- Followed strict feeding, watering, and exercising schedules for every animal under care.
- Prepared regular and special food formulas to help animals maintain ideal weights and their best health.
- Managed laundry and general cleaning for facility with over 12 animals.
- Inspected animals regularly to identify injuries and diseases in need of care.
Kennel Technician
Luxury Pet Services
12.2019 - 03.2020
- Monitored animals and managed interactions to control risk of behavioral problems and harm.
- Followed customer specifications and good nutritional guidelines for animals' feedings.
- Led animals on multiple rotated walks per day for health and enjoyment.
- Managed groups of as many as five animals at once with consistently good safety record.
- Disinfected cages and outdoor kennels to maintain clean, sanitary environment.
- Followed strict feeding, watering, and exercising schedules for every animal under care.
- Kept record of feeding, medical care, and receipt and discharge of animals.
- Managed laundry and general cleaning for facility with over 20 animals.
Customer Service Representative
Fivestar
06.2017 - 05.2018
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
- Responded to customer questions and complaints and documented consumer communications.
- Coordinated with team members to reach sales targets by supporting complete sales cycle
- Trained new associates on store programs and policies.
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
- Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation.
- Consistently met identified team and client performance metrics, goals, and deadlines.
- Bagged and packaged customer orders and purchases.
- Greeted all customers and provided prompt and friendly service.
- Collected payment for customer purchases.
- Ordered, stocked, and rotated food and drink departments.
- Assisted customers with locating items, answering questions, and providing direction and service.
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
- Returned non-purchased products to shelves and performed general merchandising functions.
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Cleaned and disinfected food preparation areas, workstations, and equipment.
- Prepared vegetables, garnishes, and other items ahead of time to reduce loads during rush periods.
- Ensured cleanliness and sanitation of the store's floor, bathrooms, and common areas including scrubbing, mopping, wiping down windows, taking out the trash, sweeping, and kept workstation cleaned.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
West Valley High School
Hemet, CASkills
- Safety Protocols
- Problem-solving
- Understanding Customer Needs
- Responding to Difficult Customers
- Verbal communication
- Attention to detail
- Team-Oriented and Cooperative
- Patient and Empathetic
- HIPAA Compliance
- Customer Service
- Patient Scheduling
Timeline
Medical Assistant
St Joseph Medical Group
11.2023 - Current
Patient Observation
UK Healthcare
05.2021 - Current
Kennel Technician
Garrard County Animal Shelter
04.2020 - 05.2021
Kennel Technician
Luxury Pet Services
12.2019 - 03.2020
Customer Service Representative
Fivestar
06.2017 - 05.2018
High School Diploma -
West Valley High School
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