Summary
Overview
Work History
Education
Skills
Phone
Timeline
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Xgamil Campos-Espinosa

Sacramento,CA

Summary

Highly effective professional with over 25 years of experience working as a Deaf Interpreter. Expertise in customer service, work prioritization, and decision-making abilities. Extensive experience and knowledge with EMR, Microsoft Office. Detail-oriented, team player with a proven record for providing quality results. Talented Sign Language Interpreter experienced in diverse as required settings and focused on conveying real-time information to deaf or hard of hearing clients. Successful at interpreting for meetings, interviews, and conversations, as well as organizing supporting materials and compiling notes. Highly experienced Deaf Interpreter with proven track record of delivering precise interpretations and translations between English and other languages. In-depth understanding of cultural nuances to effectively bridge communication. Dedicated to accuracy and reliability.

Overview

30
30
years of professional experience

Work History

ASL INTERPRETER

Self-Employment
01.1995 - Current
  • Translate American Sign Language into consumer’s primary language such as gesture, Indian Sign Language, basic Mexico Sign Language, home gestures and more
  • Document translation from written English to American Sign Language or other languages native to the consumer
  • Create contents for videos such as survey for research; translate the questions into American Sign Language
  • Created content videos for families who is learning sign language to teach their children.
  • Volunteering my skills at Special Olympics since 2022 for Deaf participants.
  • Skilled in facilitating communication through interpretation across a wide range of environments including K-12 educational settings, post-secondary institutions, virtual remote interpretation for corporate clients as well as medical appointments and meetings.
  • Strengthened relationships between Deaf and hearing communities through diligent efforts as an interpreter at social gatherings and public forums.
  • Utilized video relay technology proficiently when providing remote interpreting services for virtual meetings or conferences.
  • Upheld ethical standards within the profession through adherence to confidentiality guidelines, impartiality principles, and continuous skill improvement efforts.
  • Improved medical care experiences for Deaf patients by delivering clear interpretations during appointments, consultations, and treatment discussions.
  • Counties that I had worked and provided my services in 25+ years are as following: Alameda, Santa Clara, Marin, Sonoma, Napa, Solano, Yolo, Colusa, Yuba, Sutter, Sacramento, El Dorado, Amador, Calaveras, Tuolumne, San Joaquin, Stanislaus, Merced, Fresno, Madera, Kern, Los Angeles, San Bernardino, Riverside.

DISPATCHER

NORCAL Access Communications
01.2021 - 09.2023
  • Managing 180+ Hearing/deaf interpreters in 24 counties/also responsible for maintaining interpreters’ compliance in related to state regulations nor agencies regulations
  • Retaining and documenting more than 800+ currents contracts, work with new contracts on daily basis
  • Scheduling appointments for vendors, consumers on daily basis include emergency requests
  • Work in field as deaf interpreter for more than 10+ clients on weekly basis
  • Handling and routing front desk incoming calls and walk-ins.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

CLIENT ADVOCATE

NORCAL Services
01.2018 - 01.2021
  • Process intake 60 new client applications monthly, establish eligibility, scan and file documents
  • Aided clients by addressing wide range of daily needs like legal issues, utility coordination, housing solutions, and job search assistance.
  • Developed comprehensive weekly and monthly reports to track 30 client progress, pinpoint accomplishments, and determine where additional assistance was needed by monthly.
  • Develop and execute different broadcast videos for organization and release videos to community at large via social media venues
  • Develop sub-team of professionals to establish Latent Interpreting Media in corroboration with California Office of Emergency broadcast
  • Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
  • Organized events such as webinars or training sessions that provided valuable information about products or services offered.
  • Managed escalated cases effectively by working closely with other teams and departments, leading to successful resolutions and satisfied clients.

Education

Business Administration; Interpreting -

American River College
Sacramento, CA

General Education -

Santa Rosa Junior College
Santa Rose, CA

Skills

  • Customer Service
  • Problem Solving
  • Networking
  • Work Prioritization
  • Quality Assurance
  • Advanced ASL proficiency
  • Consecutive Interpreting
  • Classifiers Usage
  • Deaf Culture Awareness
  • Team Interpreting
  • Non-Manual Signals
  • Relationship Building
  • Interpersonal Communication
  • Critical Thinking
  • Cross-cultural communication
  • Educational Support
  • Teamwork and Collaboration

Phone

VOICE (707) 515-7962, TEXT (707) 400-8959

Timeline

DISPATCHER

NORCAL Access Communications
01.2021 - 09.2023

CLIENT ADVOCATE

NORCAL Services
01.2018 - 01.2021

ASL INTERPRETER

Self-Employment
01.1995 - Current

Business Administration; Interpreting -

American River College

General Education -

Santa Rosa Junior College

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Xgamil Campos-Espinosa