XHENETA KUCI
Atlanta,GA
Summary
Results-driven Operations Manager with a proven track record of successful team building, cost-cutting, and operational improvements. Committed to enhancing efficiency and productivity while maintaining the highest quality standards in Property Managment Industry. A reliable team player dedicated to fostering a collaborative work environment and building high-performing teams. Determined to identify cost-saving opportunities without compromising the excellence of deliverables.
Overview
12
12
years of professional experience
Work History
Operating Manager
Pasha Luxury Properties
04.2022 - Current
- Managed a professional team, fostering a positive work environment and high employee satisfaction.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Evaluated operational processes regularly, identifying areas for improvement or optimization.
- Oversaw quality control efforts, ensuring products met or exceeded customer expectations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Project Manager
Pasha Design
01.2021 - 04.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
Student Research Assistant
Georgia Gwinnett College
01.2019 - 01.2020
- Maintained detailed records of experimental procedures, contributing to the transparency and reproducibility of research data.
- Communicated effectively with faculty members regarding progress updates and potential roadblocks, facilitating timely solutions.
- Assisted in the development of research methodologies for improved project outcomes.
- Performed thorough literature reviews, which were essential in providing context for ongoing studies.
Intern, Embassies Coordinato
World Peace Foundation / U.N
05.2018 - 05.2019
- Maintain regular communication with embassy officials, both prospective and existing, to arrange visits or meetings, schedule organization tasks, and reply to any queries they may have.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Supervisor
Aramark Company
01.2016 - 01.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Student Counsel
Kosovo Hope Exchange
01.2014 - 01.2016
- Mentored students seeking enrollment in the affiliated Mercer University - English Program.
- Developed strong relationships with prospective students through consistent communication and outreach efforts.
- Collaborated with faculty members to develop culturally inclusive curricula, fostering a welcoming learning environment for all students.
- Served as a liaison between university departments to ensure seamless coordination of resources for international student success.
Secretary, Office Assistant
Redona Kuci Photography
01.2013 - 01.2014
- Enhanced customer service by answering phones and questions
- Organizing office calendar and schedule appointments
- Managed financial payments and records
- Assisted implementing a new customer database.
Education
MBA -
Underwood University
Suwanee, GA05.2025
Real Estate - Salesperson Course -
Barney Fletcher Real Estate School
Alpharetta, GA08.2024
Bachelor of Arts - International Relations / Diplomacy
Georgia Gwinnett College
Lawrenceville, GA05.2019
Skills
- Staff Development
- Employee relations and conflict resolution
- Microsoft Office Suit (Word, Excel, PowerPoint) - Advance Proficiency
- Yardi portal - Advance proficiency
- Salesforce CRM - intermediate
Organizations
- Vice President of the International Student Association (ISA).
- Member of the Organization of Honor Society Students.
- Member of the Polis club.
- Member of the National Society of Leadership and Success.
References
- Marisol Torres, General Manager for Aramark Company, (716) 812-8842
- John Dickerson, Director and chairman of World Peace Foundation, (202) 841-9061
- Dr. Clemente Quiniones, Political Science Professor, (678) 777-1265
Languages
Albanian
Native or Bilingual
Spanish
Limited Working
Timeline
Operating Manager
Pasha Luxury Properties
04.2022 - Current
Project Manager
Pasha Design
01.2021 - 04.2022
Student Research Assistant
Georgia Gwinnett College
01.2019 - 01.2020
Intern, Embassies Coordinato
World Peace Foundation / U.N
05.2018 - 05.2019
Supervisor
Aramark Company
01.2016 - 01.2018
Student Counsel
Kosovo Hope Exchange
01.2014 - 01.2016
Secretary, Office Assistant
Redona Kuci Photography
01.2013 - 01.2014
MBA -
Underwood University
Real Estate - Salesperson Course -
Barney Fletcher Real Estate School
Bachelor of Arts - International Relations / Diplomacy
Georgia Gwinnett College
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